Clerk, Patient Scheduling

1 week ago

London, Canada St. Joseph's Health Care London Full time $28 - $33

As a member of the Medical Imaging Team, which includes the Breast Care Centre, the Booking Clerk is responsible for maintaining an accurate and smooth schedule for patient appointments and acts as a liaison between the referral physician, physician office, and the staff of the Diagnostic Imaging Centre. This position acts as the key contact and resource for all patient/physician inquiries/concerns. With a strong focus on customer service, the Booking Clerk possesses exceptional interpersonal, communication, and critical thinking skills that enable effective scheduling and rescheduling of appointments and provision of test preparation information to the patient and referring offices. Professionalism and courteousness are maintained at all times when dealing with patients, physician offices, and staff.

Essential Qualifications
  • College Diploma in Medical Office Administration
  • 3 years clerical experience in a medical office or clinic setting
  • Demonstrated computer experience with an intermediate level of knowledge in Microsoft Word & Excel, along with experience with Outlook
  • Accurate keyboarding and spelling skills of a minimum of 30 wpm
  • Knowledge of a Safety Culture in a Health Care Setting in compliance with the OHSA
  • Strong interpersonal skills with a proven track record in dealing with patients in a clinic setting and a professional attitude towards assisting internal and/or external customers
  • Demonstrated ability to work effectively in a team environment with frequent interruptions
  • Demonstrated ability to multitask
  • Demonstrated ability to be self-directed
  • Ability to communicate effectively
  • Excellent organizational and problem-solving skills with the ability to establish and balance competing priorities in a challenging and changing work environment
Preferred Qualifications
  • Experience with Cerner patient care systems, specifically scheduling and registration components
  • Proficiency in French would be an asset
Teaching and Research
  • St. Joseph's Health Care London through its affiliation with Western University and Fanshawe College is a leading research and teaching hospital. As an employee of St. Joseph's, you will be expected to engage in role-related teaching and research activities in addition to any of your clinical duties
Immunization Requirements
  • Provide documentation you have received two doses of the Covid-19 vaccine (primary series/boosters, XBB or KP.2) OR one dose of KP.2 vaccine at least 14 days prior to the start date.
  • Provide vaccination records or proof of immunity against measles, mumps, rubella, and varicella (chicken pox)
  • Provide documentation of the Tuberculosis skin testing

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