Service Technician

3 days ago

Vaughan, Canada Ricoh Full time

Service Technician

The Service Technician services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products.

Responsibilities:

  • Specializes in the servicing and repair of a core set of complex low volume multi-functional devices and may be required to service and repair mid-volume devices based on regional business needs;
  • Manages territory, inventory and customer relationships;
  • Achieves expected productivity levels associated with assigned workload and level of experience;
  • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads;
  • Completes technical training on new equipment as assigned;
  • Other duties as assigned by manager.
  • Effectively executes all required territory management and call handling procedures.
  • Works closely with sales partners to maximize equipment leads and upgrade opportunities.
  • Maintains and manages own parts inventory with a high degree of accuracy.
  • Adheres to territory back-up plans.
  • Completes all required administrative tasks in an accurate and timely manner.
  • Effectively handles the most difficult customer situations.
  • Acts as a communication link on unresolved technical problems/issues.
  • Interacts with external customers for the purpose of determining service needs on equipment and ensuring overall high level of customer satisfaction with the service performed.
  • Maintains productive, professional relationship with all customer and company personnel.
  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of complex low volume multi-functional devices.
  • Demonstrates required digital competencies associated with assigned products and level assignment.
  • Performs troubleshooting and repairs or replaces equipment components as necessary on B&W, color and multifunctional devices.
  • Completes technical training on new equipment as assigned.

Qualifications:

  • Post-Secondary Education in the area of technical specialization
  • Minimum of 3 years related experience including a minimum of 2 years as an Associate Service Technician
  • Industry Certification (Comptia Net+ or Comptia A+) an asset

Knowledge, Skills and Abilities:

  • Requires an excellent working knowledge of electro-mechanical devices and electronics
  • Requires "solid" knowledge of assigned equipment
  • Skilled methodical approach to resolving problems
  • Strong interpersonal and verbal communications skills
  • Excellent customer service skills including ability to follow up to ensure closure of issues
  • Skilled ability to read and comprehend written technical information in the form of technical manuals, parts books and relevant publications
  • High degree of mechanical aptitude, highly focused and driven to learn
  • Ability to work independently, as part of a team and take initiative to improve the customer experience
  • Strong attention to detail and good visual skills for assessing image quality
  • Ability to access/service equipment which may be in low, high, cramped or otherwise inconvenient locations
  • Ability to act diplomatically in a professional corporate environment
  • Be highly organized with excellent time management
  • Continuously upgrading knowledge of Ricoh products

Other Requirements:

  • Requires a valid driver's license and as applicable, a minimum level of auto insurance coverage per RICOH policy for positions utilizing personal vehicles while for company business.
  • Extensive daily travel in an automobile between customer locations is usually required. Assignment of a "walking territory" within a limited urban area would require extensive travel by foot.
  • Shift work, overtime, stand-by and/or on-call may be required.
  • Physical effort is required to move objects on wheels that may weigh up to 400 pounds and be able to lift and carry objects that weigh up to 50 pounds. Requires frequent walking, standing, bending, reaching and lifting when installing equipment, i.e. computers, controllers, color laser copiers, projectors, etc. Frequent stooping, bending, squatting and kneeling are required to service equipment at floor level.
  • Tool cases and assorted service related tools weighing in the range of 25 to 50 pounds must be carried to a variety of machine locations.
  • A high level of dexterity is required in the regular use of a variety of hand tools. These tools will include, but are not limited to, screwdrivers, pliers, wrenches and some electronic testing equipment. There is an emphasis on fine-motor skills for work on small electronic and mechanical components.

  • Service Technician

    6 months ago

    Vaughan, Canada Kampen Appliance Service Full time

    **This Is a Great Position For Aspiring Technicians** Are you stuck in a low paying appliance repair job? Make more $$ servicing high-end appliances. The earning potential for appliance repair technicians who service high-end appliances is unlimited. Our experienced appliance repair technicians make between $50,000 - $100,000+ / year! **Don’t service...

  • Appliance Service Technician

    3 weeks ago

    Vaughan, Ontario, Canada Kampen Appliance Service Full time

    Job DescriptionWe are seeking a skilled Appliance Service Technician to join our team at Kampen Appliance Service. As an Appliance Service Technician, you will be responsible for repairing and maintaining various household appliances in residential settings.ResponsibilitiesConduct thorough inspections of appliances to diagnose faults and identify areas for...

  • Service Technician

    5 months ago

    Vaughan, Canada Motiontech Services Inc Full time

    Motiontech Services Inc. was established in 1998. The business was started with the concept of providing a more technical approach to resolving mechanical problems in the air and fluid handling equipment industry. Over the course of the last few years, Motiontech Services Inc has expanded to include representing SA Armstrong, Sheldon’s fans, and WEG motors...

  • Electrical Appliance Repair Technician

    4 weeks ago

    Vaughan, Ontario, Canada Kampen Appliance Service Full time

    About the JobWe are seeking a skilled Electrical Appliance Repair Technician to join our team at Kampen Appliance Service. As a key member of our service team, you will be responsible for conducting on-site customer service, repairing electrical appliances, and diagnosing faults in an urban area.Key ResponsibilitiesConducting On-Site Service:Repair...

  • Service Technician

    6 months ago

    Vaughan, Canada AWD Full time

    Aluminum Window Designs, a leading manufacturer of windows and doors located in Vaughan, providing quality products to our customers for over 25 years, is looking for an experienced Service Technician. Duties and Responsibilities: - Travel to various job sites on a daily basis - Perform service work on window installations and troubleshoot to fix problems...

  • Service Technician

    6 months ago

    Vaughan, Canada AWD Full time

    Aluminum Window Designs, a leading manufacturer of windows and doors located in Vaughan, providing quality products to our customers for over 25 years, is looking for an experienced Service Technician. Duties and Responsibilities: - Travel to various job sites on a daily basis - Perform service work on window installations and troubleshoot to fix problems...

  • Service Technician

    6 months ago

    Vaughan, Canada Sorbara Group of Companies Full time

    Sorbara is looking for a Service Technician to join our growing team! **About Sorbara Group of Companies**: The Sorbara Group of Companies is a pioneering force in Ontario’s real estate industry. Having operated commercial, industrial, office and retail properties, managed residential rentals and built high-rise and low-rise communities for several...

  • Service Technician

    6 months ago

    Vaughan, Canada AWD Full time

    Aluminum Window Designs, a leading manufacturer of windows and doors located in Vaughan, providing quality products to our customers for over 25 years, is looking for an experienced Service Technician. Duties and Responsibilities: - Travel to various job sites on a daily basis - Perform service work on window installations and troubleshoot to fix problems...

  • Electro-mechanical Technician

    6 months ago

    Vaughan, Canada Metro Compactor Service Full time

    **About Us**: Metro Compactor Service was established in 1978 and is Canada’s leading expert in Waste and Recycling Equipment solutions. We are a multi-skilled company located Brampton, ON and Port Coquitlam, BC. The services we offer include manufacturing custom equipment, performing installations, millwrighting, refurbishing equipment, and performing...

  • Gas Installation Technician

    4 weeks ago

    Vaughan, Ontario, Canada Energy Home Service Corp Full time

    Job SummaryWe are seeking a skilled Gas Installation Technician to join our team at Energy Home Service Corp. In this role, you will be responsible for installing and servicing gas heating units and their components.Key Responsibilities:Installation and Maintenance: Install gas heating units and their components, as well as measure and mark reference points...

  • Service Technician

    7 days ago

    Vaughan, Canada Motiontech Services Inc Full time

    Motiontech Services Inc. was established in 1998. The business was started with the concept of providing a more technical approach to resolving mechanical problems in the air and fluid handling equipment industry. Over the course of the last few years, Motiontech Services Inc has expanded to include representing SA Armstrong, Sheldon’s fans, and WEG motors...

  • Barbecue Service Technician

    4 weeks ago

    Vaughan, Ontario, Canada Grill Hero Full time

    Job Title: Barbecue Service TechnicianJob Summary:Grill Hero is seeking a skilled Barbecue Service Technician to join our team. As a Barbecue Service Technician, you will be responsible for conducting oven and barbecue cleaning services, repairing and maintaining appliances, and providing excellent customer service.Responsibilities:Cleaning barbecues and...

  • Service Technician

    6 months ago

    Vaughan, Canada Trek Bikes Full time

    A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us...

  • Propane and Natural Gas Technician

    4 weeks ago

    Vaughan, Ontario, Canada Energy Home Service Corp Full time

    Job SummaryWe are seeking a skilled Propane and Natural Gas Technician to join our team at Energy Home Service Corp. As a key member of our team, you will be responsible for installing, maintaining, and repairing gas heating units and their components, as well as advising clients on standards, safety features, and maintenance of gas units and systems.Key...

  • Service Technician

    3 months ago

    Vaughan, Canada Prairie Mobile Communications Full time

    _**Do you enjoy a hands-on approach and learning about new technology?**_ We are looking for a driven Service Technician to join our two-way radio service team based in Vaughn, ON. This is a full-time, permanent role. **Key Duties**: - Deliver exceptional customer service while maintaining a professional attitude and demeanor. - Troubleshoot, diagnose,...

  • Service Technician

    6 months ago

    Vaughan, Canada Prairie Mobile Communications Full time

    _**Do you enjoy a hands-on approach and learning about new technology?**_ We are looking for a driven Service Technician to join our two-way radio service team based in Vaughn, ON. This is a full-time, permanent role. **Key Duties**: - Deliver exceptional customer service while maintaining a professional attitude and demeanor. - Troubleshoot, diagnose,...

  • appliance service technician

    6 months ago

    Vaughan, Canada Kampen Appliance Service Full time

    Education: Secondary (high) school graduation certificateExperience: 3 years to less than 5 yearsWork settingOn-site customer serviceUrban areaVarious locationsTasksConduct voltage, resistance and other tests using electrical test equipmentPrepare written estimates of repair costsRefer to schematic drawings or product manuals to repair partsDiagnose faults,...

  • appliance service technician

    6 months ago

    Vaughan, Canada Kampen Appliance Service Full time

    Education: Expérience: EducationSecondary (high) school graduation certificateWork settingOn-site customer serviceUrban areaVarious locationsTasksConduct voltage, resistance and other tests using electrical test equipmentPrepare written estimates of repair costsRefer to schematic drawings or product manuals to repair partsDiagnose faults, using testing...

  • Seasonal Service Technician

    6 months ago

    Vaughan, Canada Trek Bicycle Canada ULC Full time

    Job Description As a Trek Service Technician, no one day is the same as the last. This job is all about caring for bikes so their owners love riding them. You’ll troubleshoot repairs and service all kinds of bikes, and you’ll be the first to have your hands on brand new models before they hit the sales floor. Most importantly, you’ll build...

  • Forklift Field Service Technician

    6 months ago

    Vaughan, Canada Alta Equipment Group Full time

    Come work for the largest equipment dealer in North America! Are you a Technician/Mechanic with auto, diesel, agricultural, material handling, lift truck or heavy equipment repair experience? If so, then we want you on our team! Technicians are at the backbone of our organization; therefore, we provide them with the tools and resources to be successful: -...