User Experience and Web Design Support

6 days ago

Kelowna, Canada Okanagan College Full time $36 - $41

Your Opportunity

This is an immediate opportunity until March 31, 2025 to join Okanagan College’s web and digital team from a User Experience (UX), User Interface (UI), accessibility and content lens with future on-call opportunities a possibility. Looking for a great person with experience in UI and UX along with general communications skills such as writing for the web and Search Engine Optimization (SEO).

Under the direction of the Associate Director (AD) College Relations, the User Experience and Web Design Support (On Call) person is responsible to work on the ongoing look and feel, content and other UI and UX principles on Okanagan College’s corporate websites okanagan.bc and okanagan.bc.ca/continuing-studies and any other public-facing digital properties to ensure the best user experience possible. The User Experience and Web Design Support (On Call) person will work in a collaborative environment with members of OC’s web and digital teams including the College’s Information Technology team, to improve the user experience of the College’s digital properties, helping to deliver communications that engage, connect and inspire audiences.

In addition to user experience and web design, the User Experience and Web Design Support (On Call) person supports and delivers effective digital communications products that are aligned to OC’s Vision, Mission and Inspire plan.

The position supports departments and portfolios and leverages web analytics and work to improve the user experience on the OC web. This position follows corporate web standards, policies and guidelines, with a focus on the latest WCAG accessibility standards across OC web properties.

Functions and Duties
  1. Works with the development and maintenance of the College’s internal and external corporate websites.

Content: Working with departments across OC, facilitates the regular review and updates to content posted publicly on the College’s corporate websites. Edits and provides feedback to internal stakeholders proposing new content; liaises with senior leadership to ensure content posted is accurate and approved. Posts content and supports others approved to make updates.

Web design: Working with internal stakeholders and within the College Relations portfolio, facilitates the design and delivery of web graphics, photography and videos, and visual content.

Technical functionality: Working closely with IT Services, collaborates with internal stakeholders to maintaining and enhancing the working functionality of the College’s corporate websites. Collaborates with IT Services staff to integrate new system software and ensure website and server functionality.

  1. Leads and/or supports the implementation of initiatives to improve the overall accessibility of OC websites, apps and other digital properties, to align to WCAG standards and relevant legislation.
  1. Working with the AD, College Relations – Digital Communications and the AVP, College Relations, supports multi-year strategic planning to sustain and advance OC’s online presence, with a focus on increasing accessibility to information about the College, and improving overall user experience online when prospective students, students, employees and members of the public engage with OC through corporate websites, mobile apps, etc.
  1. Supports the development, revision and implementation of standards, policies, procedures and guidelines governing the College’s online presence.
  1. Participates in College Relations strategic planning and business analysis, providing insight into digital needs analysis and business risk assessment related to OC websites, digital marketing and social media.
  1. Tracks, reviews and analyzes the results of OC web analytics (Google Tag Manager); builds and distributes Google Data Studio reports to put forward recommendations for improvements to the user experience across OC digital properties.
  1. Develops and delivers training for internal stakeholders on user experience, user interface and general website and digital communications topics, with a goal to build capacity across OC departments and strengthen the overall effectiveness of the College’s websites and digital communications.
  1. Maintain an awareness of new developments and trends in communications through literature review, contact with peers at other organizations, industry advisor groups, professional associations and/or attendance at seminars, workshops and education programs.
  1. Participates on various ad hoc committees, teams and task forces as required.
  1. Performs other duties as required.
Education and Experience
  • A degree or diploma is required, in a field such as or similar to Computer Science, Journalism, Marketing or Communications.
  • A minimum of 2 years related work experience would be an asset and a combination of education and experience may be considered. Demonstrated proficiency in content management systems (Drupal), wire framing tools (Adobe XD, Figma, Axure), and knowledge and understanding of web design principles and best practices is required. Experience in professional writing for the web and email, editing, proofreading, and publishing through an online content management system is required.
Skills and Abilities
  • Self-motivated, confident, professional and creative
  • Strong interpersonal skills, experienced working as part of a team and in collaboration with others
  • Experience working under pressure, to tight deadlines, situations where change is constant
  • Experience with writing for the web and search engine optimization
  • Proficiency and experience in website design and development, including HTML, CSS and web accessibility standards (WCAG) and related accessibility legislation
  • Knowledge of electronic design concepts, usability issues, web accessibility standards and a variety of WYSIWYG editors
  • Able to provide knowledgeable guidance and training to internal stakeholders to support improvements to the digital experience and communicating information through websites
  • Effective organizational and time management skills with the ability to prioritize and manage several time-sensitive tasks/projects at any given time
  • Advanced knowledge of digital media management tools (e.g. Hootsuite), web analytic tools (e.g. Google Analytics, Google Tag Manager, Google Data Studio)
  • Understanding of relevant social media platforms
  • Proficiency with digital cameras and photo editing
  • Excellent computer skills with proficiency using Microsoft Office, Adobe Creative Suite and the Internet
  • Knowledge of Content Management Software.
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