Greeter and Kid's Play Area Co-Worker

4 days ago

Ottawa, Canada IKEA Full time $19

Job ID: 266841

Date posted: 04-12-2024

Who you are

  • You are enthusiastic about working with children
  • You can prioritize, are disciplined, show initiative and have a flexible attitude
  • You have at least 6 months of Customer Service experience in a retail environment (preferably)
  • You are as cool as a cucumber under pressure, and can take charge of an urgent situation, even if it means to quickly go get your Manager for help
  • You are totally cool working in a physically demanding, fast-paced, work environment

Your responsibilities

  • May be assigned to Information desk at the front to assist customers with general inquiries
  • Ensure a positive shopping experience by greeting visitors, being visible and available always and managing first contact resolution
  • Responsible for registering, assisting and supervising registered children
  • Ensure the environment is playful and fun
  • Communicate with parents if there is an issue or concern
  • Always actively participating in the children’s safety and security
  • Advise all children of the Smaland rules and policies while their parents are present and ensure parents are aware of all Smaland policies and rules
  • Maintain supplies and ensure work area is kept clean and hazard-free
  • Assist in other duties as required by direct line Leader

Together as a Team

At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
  • Wellness days (in addition to your vacation days)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

The starting hourly rate for this position is $ 19.06 and will be based on relevant work experience.

P.S. In the IKEA world, this position is officially referred to as: Info & Smaland Co-worker

Please note: This position requires the submission of a completed and satisfactory Vulnerable Sector Check, which was conducted in the past 12 months. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

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