Community Specialist

7 days ago

Regina, Canada Lululemon Full time $19 - $22
Who We Are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

Job Summary

The Community Specialist is responsible for executing the store's community strategy, which includes engaging with the community through relationship building, events, and other activities including supporting lululemon product seeding and attending local studios. They develop and sustain local key relationships with lululemon Ambassadors and other relevant and influential community partners providing synergistic value. The Community Specialist also delivers a world-class guest (i.e., customer) experience when working on the floor in the store, bringing their community perspective into the guest connection.

Core Responsibilities of the Job
  • Collaborate with store leadership to bring Community strategy, through the pillars of community foundations, and guest experience to life.
  • Establish and manage local key relationships (e.g., Ambassadors, Sweat Collective, studio owners, lululemon Studio partner studios) to increase new guest acquisition and guest retention.
  • Engage with the local community to identify future Ambassador or partner opportunities and to increase the store's standing as a community hub.
  • Connect with guests on the floor to assess their unique needs, provide technical product education, and incorporate omnichannel programs into a seamless end-to-end guest experience.
  • Attend, support, and/or host local and regional Community events.
  • Execute the product seeding strategy through community partners and Ambassadors.
  • Review community relevant business data and metrics to identify and share insights and recommendations with store leadership regarding Community events, projects, or initiatives.
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Job RequirementsEligibility
  • Must be legally authorized to work in the country in which the store is located.
  • Must have the ability to travel to assigned store with reliable transportation methods.
Schedule/Availability
  • The work schedule can vary based on store needs.
  • Shifts are typically scheduled: mornings, afternoons, evenings, weekends, and holidays.
  • During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.
Experience
  • 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement or community building.
Job Assets
  • Education: High school diploma/GED/equivalent, or above.
  • Experience: building or maintaining relationships with clients, groups, or partners; motivating team members to accomplish goals or activities.
What We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity: Behaves in an honest, fair, and ethical manner.
  • Connection and Partnership: Builds professional relationships with team members and guests; develops partnerships within and across the company and community.
  • Planning and Organizing: Plans and organizes work efficiently to ensure completion in alignment with priorities.
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals.
  • Learner Mindset: Is curious, open to feedback, and pursues learning and developing new skills.
  • Self-Leadership: Takes personal responsibility for own actions; inspires others to support goals and initiatives.
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others.
Work Context
  • Work can occur in various locations, including moving through the store with bright lights and loud music, and at locations throughout the community.
  • Involves building relationships, strengthening community partnerships, and participating in fitness or movement-related events.
  • Work is accomplished as part of a team, sometimes independently, and sometimes using a computer or other technical devices.
Compensation & Benefits Package
  • Base Pay Range: $19.25 - $22.14/hour, subject to minimum wage in the location.
  • Target Bonus: $3.00/hour.
  • Total Target Base Pay Range: $22.25 - $25.14/hour.
  • Benefits include health and dental coverage, paid time off, retirement plan matching, an employee discount, fitness classes, and professional development opportunities.

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