Service Advisor
1 month ago
Reporting to the Service Manager, the Service Advisor is responsible for scheduling service repair work and following the progress of repairs throughout the shift. This is a full-time role from Monday to Friday.
Responsibilites
- Ensure compliance of all Occupational Health and Safety Act (OHSA) regulations, as well as the Company’s Health and Safety Policy.
- Scheduling service appointments.
- Provides customers with complete and accurate written cost estimates, establish time require to complete work.
- Prepares orders by describing symptoms, problems, and causes discovered, as well as repairs and service required.
- Obtain customer signature on repair orders.
- Establish customer method of payment.
- Obtain credit approvals.
- Check on progress of repairs and contact customers regarding changes in estimate or promised time.
- Review and close repair orders.
- Explain completed work and all charges to customers
- Cross trained as a parts counter person.
- Complies with all relevant Health & Safety, and Environmental policies and procedures.
- Expected to have a positive attitude and promote a healthy work environment.
- Other related duties as assigned by management from time to time.
- High School Diploma or equivalent. College or post-secondary education is preferred.
- Previous experience in Heavy Truck, Automotive or related industry experience preferred.
- Competency in the following areas required; customer service, administrative skills, team building, proficiency with software and computers.
- Strong interpersonal skills and customer focus.
- Excellent written and verbal communication skills.
- SAP experience is an asset
- Criminal Record Check.
- Valid driver’s license and Drivers Abstract.
- We offer exceptional compensation and benefits, RRSP, boot allowance, training, and opportunity for advancement - all in a culture that appreciates and rewards excellence, a positive attitude and integrity.
Minimum Pay Rate
CAD $0.00/Hr.
Maximum Pay Rate
CAD $0.00/Hr.
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