Automotive Service Advisor

6 days ago


Greater Sudbury, Canada SUDBURY HYUNDAI Full time

**Who are we?**

At Sudbury Hyundai, great customer service is our priority. Although we service and sell vehicles, we consider ourselves in the people business. We’re committed to building long-term relationships with our customers, team members and our community.

**Position Summary**:
Our Service Advisors are the critical link between our technicians and our customers. From basic maintenance appointments to complex emergency repairs, you will advise our customers on how to best take care of their Hyundai while providing a best in class customer experience.

**Reports to**:Service Manager/Fixed Operations Manager

**Principal Duties and Responsibilities**
- Greet and direct customers within the dealership
- Depart from traditional ways of doing things to ensure the highest level of customer satisfaction and loyalty
- Communicate with customers regarding the status of their vehicle
- Coordinate activates relating to the repair of vehicles to ensure its fixed right the first time
- Obtain customers approval on all work to be completed
- Meet or exceed goals set for customer satisfaction index and other KPIs
- Ensure accurate and timely submission of warranty claims with Hyundai Canada for all warranty repairs

**Additional Duties and Responsibilities**
- Build productive and positive working relationships with co-workers
- Ask relevant questions regarding repairs or servicing to ensure proper information is passed on to customers
- Any other duties as assigned

**Skill Requirements**
- Skills required to perform principle/additional duties and responsibilities_
- Drive to achieve high standards
- Work effectively with others
- Handling pressure
- Managing complexity
- Understanding and using business knowledge
- Strong interpersonal skills
- Detail oriented
- Excellent organizational and multitasking skills
- Ability to work efficiently and effectively under pressure with concurrent deadlines.

**Required Qualifications**
- High School diploma / equivalent or higher
- Valid G Class Driver’s License

**Required Experience**
- Minimum of 2 years customer service experience (Hospitality industry experience considered an asset)
- Sales and/or Automotive experience an asset but not required

**Physical Requirements**
- Moving about the dealership
- Using computers and tablets
- Bending, stretching, lifting, reaching, and climbing
- Utilizing physical and manual dexterity
- Driving vehicles
- Lifting up to 50lbs
- Using equipment consistent with industry standards

**What’s in it for you**

**Salary**: $55,000.00-$80,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Greater Sudbury, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Licence/Certification:

- Class G Licence (required)

Work Location: In person



  • Greater Sudbury, Canada Victory Lube Vehicle Service Centers Full time

    **About Us**: Uniglass Plus is deeply rooted in the Sudbury community, proudly serving as a locally owned and operated business. As an affiliate of Victory Lube, we specialize in providing top-notch automotive maintenance solutions to our valued customers. Our services include windshield repair, replacement, tinting, and more. Committed to excellence, we...


  • Greater Sudbury, Canada Auto Depot Performance Group Full time

    Auto Depot Performance Group is looking for knowledgeable, motivated individual to join our team. Duties and Responsibilities: - Greeting customers - Servicing and coordinating with fleet companies - Answering phones and scheduling appointments - Writing work orders and communicating customer needs to the technicians - Sourcing and ordering parts -...


  • Greater Sudbury, Canada SUDBURY HYUNDAI Full time

    **Who are we?** At Sudbury Hyundai, great customer service is our priority. Although we service and sell vehicles, we consider ourselves in the people business. We’re committed to building long-term relationships with our customers, team members and our community. **Position Summary**: Our Service Advisors are the critical link between our technicians...


  • Greater Sudbury, Canada SUDBURY HYUNDAI Full time

    **Who are we?** At Sudbury Hyundai, great customer service is our priority. Although we service and sell vehicles, we consider ourselves in the people business. We’re committed to building long-term relationships with our customers, team members and our community. **Position Summary**: Our Service Advisors are the critical link between our technicians...


  • Greater Sudbury, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...


  • Greater Sudbury, Canada Canadian Tire Full time

    Are you ready to join Canada's most-shopped general merchandise retailer, with over 500 stores from coast to coast? Canadian Tire offers customers a unique mix of products and services through three specialty categories in which the organization is the market leader - automotive parts, accessories and service; sports and leisure products; and home...

  • Automotive Repairer

    2 months ago


    Greater Sudbury, Canada RockTown Automotive Full time

    Work Term: Permanent - Work Language: English or French - Hours: 40 to 44 hours per week - Education: Other trades certificate or diploma - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - In shop **Tasks**: - Inspect and test mechanical units to locate faults and malfunctions - Inspect motor in operation, road test...


  • Greater Sudbury, Canada RockTown Automotive Full time

    Work Term: Permanent - Work Language: English or French - Hours: 40 to 44 hours per week - Education: Other trades certificate or diploma - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - In shop **Tasks**: - Inspect and test mechanical units to locate faults and malfunctions - Inspect motor in operation, road test...

  • Automotive Repairer

    2 weeks ago


    Greater Sudbury, Canada RockTown Automotive Full time

    Work Term: Permanent - Work Language: English or French - Hours: 40 to 44 hours per week - Education: Other trades certificate or diploma - Experience: 2 years to less than 3 years - or equivalent experience **Work setting**: - In shop **Tasks**: - Inspect and test mechanical units to locate faults and malfunctions - Inspect motor in operation, road test...


  • Greater Sudbury, Canada Berthiaume Service Centre Full time

    Work Term: PermanentWork Language: English or FrenchHours: 70 to 80 hours bi-weeklyEducation: Other trades certificate or diplomaExperience: 1 year to less than 2 yearsTasksAdjust, repair or replace parts and components of commercial transport truck systemsConfirm findings with supervisor to determine whether to repair or replace unitInspect and test...

  • Service Advisor

    2 months ago


    Greater Sudbury, Canada Palladino Honda Full time

    Palladino Honda is hiring a Service Advisor! **What is it?** The Service Advisor is the first point of contact for customers coming into our Service department, and build lasting relationships with their customers, and advise them on the best practices for keeping their vehicles safe and properly maintained. Service Advisors work with our sales team,...


  • Greater Sudbury, Canada Airway Automotive Inc Full time

    Work Term: PermanentWork Language: EnglishHours: 40 hours per weekEducation: Secondary (high) school graduation certificateExperience: Will train or equivalent experienceWork site environmentNoisyWork settingGarageTasksConfirm findings with supervisor to determine whether to repair or replace unitDiscuss work with supervisorInspect mechanical units to locate...


  • Greater Sudbury, Canada Airway Automotive Inc Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork site environmentNoisyWork settingGarageTasksConfirm findings with supervisor to determine whether to repair or replace unitDiscuss work with supervisorInspect...


  • Greater Sudbury, Canada Airway Automotive Inc Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 40 hours per weekEducation: Expérience: EducationSecondary (high) school graduation certificate or equivalent experienceWork site environmentNoisyWork settingGarageTasksConfirm findings with supervisor to determine whether to repair or replace unitDiscuss work with supervisorInspect...

  • Service Advisor

    1 month ago


    Greater Sudbury, Canada Subaru of Sudbury Full time

    Palladino Subaru is hiring a Service Advisor! What is it? Service Advisors are the first point of contact for customers coming into the Service department. They are responsible for building lasting relationships with their customers, advising them on the best practices for keeping their vehicles safe and properly maintained. Service Advisers work with our...


  • Greater Toronto Area, Canada GENESIS YORKDALE Full time

    The Automotive Service Specialist is the dealership's first-line customer-relations and service representative and therefore must have strong customer service skills, good technical knowledge. Overall the tasks include diagnose, follow up and assist overall in the smooth daily running of the service department. Some main responsibilities: - Greet each...

  • Service Advisor

    2 months ago


    Greater Sudbury, Canada Laking Toyota Full time

    **At Laking Toyota **we hire to elevate our team. We are looking for people who challenge us to think differently and make us better. We are determined to build trusted remarkable relationships with our staff. We want to grow and not only focus on the bottom line but on the happiness and satisfaction of our customers and our team. **_At Laking Toyota we are...

  • Parts Advisor

    2 weeks ago


    Greater Sudbury, Canada Laurentian Chrysler Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Parts Advisor. As a Parts Advisor, you will play a crucial role in providing exceptional service to our customers and ensuring the smooth operation of our dealership's parts department. **Responsibilities**: - Work mainly with technicians; providing estimates,...


  • Greater Sudbury, Canada Victory Lube Vehicle Service Centers Full time

    **AUTOMOTIVE SERVICE ASSISTANT MANAGER (AM)** Are you looking for an opportunity to take your career in the automotive industry to the next level? Victory Lube is a family-owned and operated business that has been serving our community with top-quality automotive services since 1993. We are looking for an Assistant Manager who is passionate about cars and...

  • Service Advisor

    2 months ago


    Greater Sudbury, Canada Laking Toyota Full time

    At Laking Toyota we hire to elevate our team. We are looking for people who challenge us to think differently and make us better. We are determined to build trusted remarkable relationships with our staff. We want to grow and not only focus on the bottom line but on the happiness and satisfaction of our customers and our team. At Laking Toyota we are happy...