Technical SAP Service Cloud V2 Consultant

4 weeks ago

Mississauga, Canada Capgemini Full time

We are looking for a Technical SAP Service Cloud V2 Consultant to join our team. This role involves designing, implementing, and maintaining SAP Service Cloud V2 solutions for Utilities Customer. The ideal candidate will have a blend of technical skills and functional knowledge to effectively support business processes and drive innovation.

KEY RESPONSIBILITIES:

  • Design and Implementation: Develop and implement SAP Service Cloud V2 solutions and Instance as Green Field to meet business requirements.
  • Customization and Configuration: Customize and configure SAP Service Cloud V2 applications, including workflows, Reports, business rules, Extensions, Integrations, KUT fields and custom objects.
  • Integration: Integrate SAP Service Cloud V2 with other systems and third-party applications.
  • Technical Support: Provide technical support and troubleshooting for SAP Service Cloud V2 applications.
  • Collaboration: Work closely with business stakeholders to understand their needs and translate them into technical solutions.
  • Security: Ensure the security and compliance of SAP Service Cloud V2 applications.

Required Skills:

  • Bachelor’s degree in computer science, Information Technology, or a related field.
  • MUST Have: Strong proficiency in SAP Service Cloud V2, SAP C4C, SAP C/4HANA, and SAP Cloud Platform Integration.
  • 7-10 Years of Hands-on experience as an SAP Service Cloud V2 and/or very strong green field implementation experience of prior version of C4C.
  • Familiarity with SAP Business Technology Platform (BTP) and SAP HANA.
  • Understanding of SAP ABAP programming, SAP Build Apps and SAP CDS views.
  • Functional Knowledge: Understanding of customer service processes of Utilities company and best practices.
  • Certifications: SAP certifications such as SAP Certified Application Associate - SAP Service Cloud V2 are preferred.
  • Soft Skills: Excellent problem-solving skills, strong communication abilities, and the capacity to work collaboratively in a team environment.

Preferred Skills:

  • Experience with other SAP solutions (e.g., SAP Sales Cloud, SAP Marketing Cloud).
  • Knowledge of integration tools like SAP Cloud Platform Integration Suite.
  • Familiarity with Agile methodologies and DevOps practices.
  • Working experience with Utilities Industry

Life at Capgemini

Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

  • Collaborating with teams of creative, fun, and driven colleagues
  • Flexible work options enabling time and location-based flexibility
  • Company-provided home office equipment
  • Virtual collaboration and productivity tools to enable hybrid teams
  • Comprehensive benefits program (Health, Welfare, Retirement and Paid time off)
  • Other perks and wellness benefits like discount programs, and gym/studio access.
  • Paid Parental Leave and coaching, baby welcome gift, and family care/illness days
  • Back-up childcare/elder care, childcare discounts, and subsidized virtual tutoring
  • Tuition assistance and weekly hot skill development opportunities
  • Experiential, high-impact learning series events
  • Access to mental health resources and mindfulness programs
  • Access to join Capgemini Employee Resource Groups around communities of interest

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.

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