Houseperson
1 week ago
.
Purpose
The Housekeeping Houseperson ensures cleanliness of guest bedroom area, washroom area, balcony area, corridors, public space and fire exits areas. Supports room attendants with any necessary tasks
Principal Responsibilities
Key Result Areas · Deep cleaning of rooms after Maintenance Repairs · Follow in-room cleanliness standards · Transfer guest supplies in a timely fashion (i.e. toilet paper) · Assisting Room Attendants and ensuring all duties for assigned floors are completedBusiness · Open communication with Customer Care Centre and Manager to report challenges or issues. · Report any deficiencies to Managers.
Customer Satisfaction · Answer any guest questions · Deliver housekeeping items to guest rooms as directed · Ensure complete guest satisfaction. · Support room attendants with moving of furniture and removal of linen and garbage. · Build positive work environment.
Process Improvement/ Productivity · Follow proper lifting techniques. · Control trip and fall hazards in corridor. · Adhere to and comply with all safety regulations when handling to grooming policies. Nametag must be visible at all times. · Must wear pager provided. · Perform other tasks as assigned by Management. · Must complete CDC calls within 20 minutes. · Maintain proper radio etiquette. · Safe effective use of equipment.
Requirement
. Academic and Working Qualifications
Working Experience · Previous experience in Housekeeping an asset. · Previous Guest Service skills an asset.
Soft Skills · Strong work ethic. · Good communication skills.
Language · must be able to understand and speak english
Physical Requirements · Flexible in availability. · Able to stand for long periods of time. · Able to lift and bend. · Ability to lift heavy furniture
The Chelsea Hotel, Toronto is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. As per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA), Chelsea Hotel, Toronto will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition representative.
Terms of employment
. Full time
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