Medical Clinical Assistant

7 days ago


Calgary, Canada Specialty Health Network Inc. Full time

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Basic Function

The Medical Clinical Assistant role provides a level of administrative support and coordination to rheumatologists, SHN clinic staff and site manager at the Calgary North East Clinic Specialty Health Network.

Nature and Scope

The Medical Clinical Assistant at the Calgary North East (CNE) clinic is the face for the clinic to all patients and visitors. The Receptionist ensures that patients are dealt with in a timely and respectable manner in order to leave a lasting impression of professionalism reflecting our CORE values. The incumbent will require professionalism, discretion, and confidentiality and be able to work independently with good Computer Skills.

Principal Accountabilities
  • Responsible for managing CNE clinic Reception; greeting patients, manage in-bound calls/faxes and redirecting and triaging as necessary, manage and update patient arrival status including those using the self-check-in Kiosk, ensure appointment forms are completed and direct patients to appropriate doctor/room/area

  • Manage appointment booking (new, follow up, change, cancel) and patient waitlist (if any)

  • Manage appointment reminder for all bookings (rheumatologists and infusions) to minimize no-shows

  • Complete and maintain patient demographic information in the CNE electronic systems including 3rd party insurance and ensure all required enrollment documentation is completed and submitted on time.

  • Hand lab work printouts and post appointment documents to patients

  • Confirm CT, MRI and other specialists appointments for patients

  • Support rheumatologists and clinic staff handling administrative requests

  • Responsible for managing/ordering office supplies

  • Responsible for managing/ordering clinic and exam room supplies

Qualifications and Skills
  • Excellence in Customer Service

  • Minimum 2 years Reception experience

  • Excellent organizational skills and communication skills

  • Strong computer skills including Microsoft Office suite

  • Knowledge of Medical Electronic Records such as Accuro an asset

  • Demonstrates communication with various departments, written and verbal

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy. Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.

How You’ll Succeed:

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust, and make connections. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.

Employment Type: Full time

Type of Role: Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.



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