hotel front desk supervisor

1 month ago


Gatineau, Canada Hôtel Château Cartier Full time $24 - $32
  • Work Term: Permanent
  • Work Language: Bilingual
  • Hours: 30 to 40 hours per week
  • Education: College/CEGEP
  • Experience: 3 years to less than 5 years
  • Hospitality administration/management, general
  • Hotel/motel administration/management
  • Management science
  • or equivalent experience
  • Work setting
  • Urban area
  • Relocation costs not covered by employer
  • Hotel, motel, resort
  • Tasks
  • Co-ordinate activities with other work units or departments
  • Establish work schedules and procedures
  • Perform same duties as workers supervised
  • Prepare and submit reports
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
  • Assist clients/guests with special needs
  • Co-ordinate, assign and review work
  • Hire and train staff in job duties, safety procedures and company policies
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery
  • Requisition materials and supplies
  • Administer and deliver the negotiated collective agreement including terms and conditions of employment between union and employer
  • Supervise staff or team
  • Ensure health and safety regulations are followed
  • Supervisory Experience
  • MS Office
  • Supervision
  • 5-10 people
  • Computer and technology knowledge
  • MS Outlook
  • MS Access
  • Central reservation system (CRS)
  • Work conditions and physical capabilities
  • Attention to detail
  • Fast-paced environment
  • Large workload
  • Standing for extended periods
  • Tight deadlines
  • Work under pressure
  • Personal suitability
  • Accurate
  • Client focus
  • Dependability
  • Efficient interpersonal skills
  • Excellent oral communication
  • Flexibility
  • Initiative
  • Interpersonal awareness
  • Judgement
  • Organized
  • Team player
  • Screening questions
  • Are you available for the advertised start date?
  • Are you currently legally able to work in Canada?
  • Are you willing to relocate for this position?
  • Do you currently reside in proximity to the advertised location?
  • Do you have previous experience in this field of employment?
  • Do you have the above-indicated required certifications?
  • What is the highest level of study you have completed?
  • Health benefits
  • Dental plan
  • Health care plan
  • Paramedical services coverage
  • Vision care benefits
  • Financial benefits
  • Group insurance benefits
  • Life insurance
  • Other benefits
  • Free parking available
  • Learning/training paid by employer
  • On-site amenities
  • Other benefits


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