Bilingual Partner Operations Specialist

2 days ago

Toronto, Canada Flexiti Full time
Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure.

We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about our mission and each other. Your team members will help you conquer challenges, push boundaries and discover what you are truly capable of.

This is a place where you can explore, discover and learn with continuous growth. As a diverse and inclusive place to work, there are flexible working arrangements so you can unleash your creativity and curiosity with no limits. If you share the same sense of infinite possibility, come shape your future at Questrade.

Flexiti is a member of the Questrade Group of Companies (QFG), which currently includes Questrade Inc., QuestEnterprise, Questrade Wealth Management Inc., CTC, Thinknsure Ltd., and Zolo Ventures Ltd.

Welcome to Flexiti, where affordability meets growth

Welcome to Flexiti, where affordability meets growth

We're Canada's top fintech lender, growing fast to make the life of Canadians more affordable. Our flexible financing options help boost sales for our retail partners. Our team of passionate individuals from around the world, believe in enjoying the journey and sparking creativity. If you want to be part of a community where your ideas matter, join us at Flexiti and let's make waves together

Learn more at www.flexiti.com

Perks

  • Competitive base pay, RRSP, and bonus plan.
  • Comprehensive health, dental and vision benefits from the start date, including virtual healthcare.
  • Time away including vacation time, wellness days, volunteer day, and more
  • Hybrid work arrangements
  • GoodLife Fitness gym perks, Employee Assistance Program (EAP), Referral Program, fun social events, and so much more

What's it like being a Bilingual Partner Operations Specialist:

Flexiti is looking for a bilingual Partner Operations Specialist to join the growing partner operations team. Working with the Sales Operations team, you will be responsible for providing top-notch merchant support and act as the internal point person for merchant inquiries, training, and more.

Need more details? Keep reading..

  • Partner with the Senior Manager and sales operations team
  • Maintain employer data systems with regards to merchant accounts
  • Act as internal point person for merchant support
  • Provide remedial training to merchants as need be
  • Opportunity for this role to evolve to include onboarding and training new merchants on the use of our tablet and desktop applications
  • Provide ongoing support to merchant partners to facilitate financing transactions
  • Provide retention assistance and aid in merchant satisfaction initiatives
  • Ensure the timely and successful delivery of the organization’s solutions according to partner needs and objectives
  • Assist with testing new products, to ensure they meet business and client needs
  • Represent the company with a positive attitude and strong work ethic
  • Help meet and exceed quarterly volume targets
  • Engage in regular weekly, monthly, and quarterly business reviews and forecasting activities
  • Enhance organization’s reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value and grow the relationships
  • Monitor and analyze merchant partners’ usage of our product
  • Liaise between the merchant partner and internal teams

Are you the next Bilingual Partner Operations Specialist? You are, if you have..

  • A minimum of 2 years experience in sales support or customer service role.
  • Retail sales and customer service a bonus.
  • Demonstrated leadership, multi-tasking, and problem solving abilities.
  • Strong written and verbal communication skills.
  • Post secondary degree or diploma with a focus on retail, sales, marketing, or any other business related field.

Additional Information

  • Please note this role will be required to be in office 3 days a week

Sounds like you? Click below to apply

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At Questrade Financial Group of Companies, with multiple office locations around the world, we are committed to fostering a diverse, inclusive and accessible work environment. This is an environment where individuals are treated with dignity and respect. Here, the unique skills and experience you bring will be valued. You will be supported and motivated, so that you can harness your unlimited potential. Our team reflects the diversity of the communities we serve and operate in. Having a collaborative and diverse team helps us push boundaries to bring the future of fintech into existence—not only for the benefit of our customers, but for those who build their career with us.

Candidates selected for an interview will be contacted directly. If you require accommodation during the recruitment/selection process, please let us know and we will work with you to meet your needs.

Apply Now

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