Receptionist

2 weeks ago

Calgary, Canada SE Health Full time

POSITION SUMMARY:

Reporting to the Administrative Manager and/or designate, the Receptionist will be responsible for all aspects of reception and office procedures.

Status: Casual

POSITION RESPONSIBILITIES:

  • Organizes and maintains the functions of the reception desk.
  • Greets and communicates with all residents, guests, staff, volunteers, and visitors in the facility in a courteous and professional manner.
  • Answers and transfers all telephone calls in a pleasant, friendly, and helpful manner. Takes message if necessary. Ensures a return call (to caller) if person is not available.
  • Monitors and responds to the tenant emergency call system (Lifeline).
  • Coordinates shift coverage due to short calls (less than 24 hours’ notice); thereby, filling the vacancy (due to sick calls, etc.); as required. Following established facility guidelines/procedures.
  • Supporting the activities of the reception team: orienting members to the work routines, assisting with tasks and ensuring accurate and timely task completion.
  • Follows policies and procedures of the facility.
  • Responsible for the booking of any rooms for meeting/training.
  • Performs all other duties as required.
  • Books vacant shifts, ensuring adequate staffing as per the schedule and licensing requirements while adhering to the collective agreement and relevant procedures.

POSITION QUALIFICATIONS:

  • Grade 12 education.
  • Graduation from a Secretarial/Administration program would be considered an asset.
  • 2 years recent related experience or an equivalent combination of education, training or experience.
  • Computer literate with intermediate or advanced Excel and Word.
  • Excellent written and oral communication skills.
  • Customer service oriented; interest/passion for working with seniors.
  • All successful applicants must pass the vulnerable sector Criminal Record Check applicable to Provincial guidelines.
  • Strong interpersonal and communication skills.
  • Proficient computer skills in Microsoft Office software (Word, Excel, Mail and others)
  • Exceptional attention to detail and accuracy.

SKILLS AND ABILITIES:

  • Ability to type 45 wpm.
  • Ability to plan, organize and prioritize.
  • Knowledge of general office procedures.
  • Ability to manage a high volume of work and manage several tasks at once.
  • Ability to work independently and in cooperation with others.
  • Ability to demonstrate tact, diplomacy, empathy, patience, and concern in providing quality services to residents.

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