IT Business Analyst
3 weeks ago
WHO WE ARE
When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he introduced North America’s first prepaid drug plan, and GreenShield was born as a not-for-profit with a mission to support better health for all Canadians.
We aren’t just a health and benefits company. We’re the only not-for-profit social enterprise that brings worlds of coverage and care together, all in one place.
We’re noble challengers, purposefully building a better way and we need the best people to help us create a more holistic approach that takes care of the mind and body.
Our mission is to create better health for all Canadians, and we know that starts with our employees.
THE ROLE IN A NUTSHELL
The IT Business Analyst is the main contact between projects and business partners. They are a skilled analyst responsible for gathering requirements for complex technology initiatives and ensure that all business requirements are satisfied throughout all phases of a project. They are also first point of contact for production systems support. This position will report to the Manager - IT Delivery Services.
- Facilitate communication with business stakeholders to determine a clear understanding of business needs and objectives.
- Responsible for understanding current and future adjudication processes, including processes across the enterprise.
- Analyze business challenges and define conceptual and detailed requirements for technology solutions using a variety of techniques.
- Actively participate in Agile ceremonies, including sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinement.
- Contribute to user story creation, sizing, and the development of detailed requirements. Support user acceptance testing, as well as implementation and deployment activities, to ensure successful sprint outcomes.
- Collaborate with technical teams to determine integration and performance testing requirements.
- Responsible for ensuring coverage of requirements and test scenarios.
- Stay informed of industry business trends and best practices to identify opportunities for improvement.
- Effectively analyze and troubleshoot production system issues to identify root causes and implement solutions.
- Perform data analysis and support decision-making using Oracle SQL and PL/SQL.
- Work closely with developers and technical support teams to resolve production support issues
WHO WE'RE LOOKING FOR
- Bachelor’s degree in computer science or equivalent.
- 1-3 years of experience in Information Technology, with a focus on custom systems and large-scale project implementations.
- Hands-on experience with agile delivery methodologies (e.g., Scrum, Kanban).
- Strong facilitation and consultative skills, with the ability to guide discussion and align stakeholders.
- Exceptional written and verbal communication skills, ensuring clarity and engagement with diverse audiences.
- Highly developed planning, organizing and negotiating skills.
- Proven ability to manage multiple tasks, meet deadlines, and adapt to changing priorities in a fast-paced environment.
- Proven analytical skills, with the ability to work at both detailed and abstract levels.
- Strong understanding of requirements gathering and management techniques, including business process modeling, user stories, workflow analysis, and data modeling.
- Experience working with relational databases and querying languages (e.g., SQL).
- Ability to work effectively both independently and as part of a collaborative team.
THE CULTURE
We believe a career should be meaningful. Not just a means to earn a living. Our culture is one where everyone's voice is heard and valued. Because that’s what it takes to create better health for all. We dare to challenge the status quo. And we’re driven by people who have challenged theirs. We believe that your workplace should empower you to be the best version of yourself. That’s why we provide a place where you can be inspired, challenged, and rewarded.
Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.
We believe our people are critical to our overall success. Inclusivity makes us a stronger, smarter and more informed organization. Being intentionally inclusive of diverse backgrounds, perspectives and experiences will enhance our company culture to positively impact how we support our communities. A career at GreenShield isn’t just about personal achievements, it's about making a difference together.
Here’s to Better Health for All
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