Director of Event Technology

3 weeks ago

Surrey, Canada Encore Global Full time $62,609 - $76,696
Position Overview

The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key venue personnel to enhance the overall business relationship with the venue. The DET promotes high performance, accountability and continuous improvement in the team and fosters a collaborative environment that values learning and a commitment to quality. This role will report to the Area Director, Venues or RVP, Venues.

Key Job ResponsibilitiesFinancial Management and Reporting
  • Drive Results by managing an efficient and profitable operation with a focused approach on revenue maximization and profitability using cost control measures in accordance with the company’s standard operating procedures.
  • Achieve ENCORE’s financial goals for the location(s) by effectively managing labor, equipment sub-rentals and other costs.
  • Understand and utilize operational and financial reports and completes standard and ad hoc reports accurately and on time.
  • Utilize the Company billing system to coordinate invoicing activities and makes certain that billing is reviewed and approved by clients.
  • See the Big Picture by completing the sales forecast at home location, ensuring they are accurate and submitted timely.
  • Participate in business review presentations as needed, in collaboration with regional management.
  • Review and manage location P & L and develops action plans to address deficiencies/grow the business.
  • Confirms venue partners process all payments to ENCORE in a timely basis.
Operations Management
  • Perform daily floor operations including scheduling and equipment setups, operation, and strikes. Assist on the floor as needed.
  • Ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the venue, and in accordance to brand standards.
  • Anticipate equipment challenges and changes in a timely and professional manner.
  • Use inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment.
  • See the Big Picture by efficiently sharing labor and equipment within the local market.
  • Attend all operational venue meetings such as daily stand up meetings with venue operations staff.
Sales Management
  • Work with Regional Sales Director to create effective sales strategies to maximize revenue per-event for assigned customers including upsell and cross-sell opportunities.
  • Prepare and deliver compelling presentations that convey the value of ENCORE and effectively solve customer challenges.
  • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through www.Encore.com, venue booking system, or other sources as assigned.
  • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
  • Collaborate with vendors and other departments/divisions of the company to capture and service events.
  • Understand event cost structure and incorporate into solution designs according to established profitability guidelines.
  • Attend customer meetings, understanding their goals and responding to their questions, concerns, and challenges.
  • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
  • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.
  • Create and present information and reports, as needed, to senior management related to performance, pipeline, forecasting, etc.
Customer Service
  • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various ENCORE supporting functions and departments.
  • Position will have oversight to personnel to assist with event execution.
  • Exceed the expectations and needs of internal and external customers.
  • Meet with guests on site to confirm that their needs are met and the equipment setup is accurate and working properly.
  • Monitor small to medium size events and check in on customers throughout the day.
  • Enforce the guidelines in the Employee Guide and/or venue standards for the team to portray a polished and professional image.
Technical Ability
  • Understand and oversee the technical aspects of the job and applies basic to advanced troubleshooting and problem solving skills to guide technicians in resolving equipment and software issues in a timely and professional manner.
  • Effectively utilize applicable company computer systems.
  • Act as on-site technical expert as needed for events.
  • Assist on the floor with operations as needed.
People Development
  • Value People by promoting a culture of high performance, accountability and continuous improvement that values learning and a commitment to quality.
  • Manage performance, addresses employee concerns, maintains adequate staffing levels, and facilitates team development.
  • Manage the human resources activities including selection, performance management, and learning.
  • Provide focused and continued coaching to develop the skills of team members.
  • Train employees on ENCORE standards for service and equipment, and verifies they are properly trained on company computer systems.
  • Recommend team members for training opportunities, as needed.
Job Qualifications
  • High School Diploma is required. Bachelor’s degree is preferred.
  • 3+ years of audio visual experience.
  • 1+ years of supervisory experience.
  • 2+ years of customer service or hospitality experience is preferred.
  • Sales experience is a plus.
  • Working knowledge of audio visual equipment in a live show environment.
  • Proficiency with the use of computer hardware.
  • Proficiency with computer software and programs, including the Internet and Microsoft Office.
  • Effective leadership abilities and customer satisfaction focus.
  • A valid driver’s license is required for team members who may operate Company vehicles.
Competencies (by Core Values)
  • Hospitality
  • Ensures Accountability
  • Decision Quality
  • Financial Acumen
  • Develop Talent
  • Manages Conflict
  • Instills Trust
  • Safety Conscious
  • Drives Vision & Purpose
  • Drives Engagement

  • Director of Event Technology

    2 days ago

    Surrey, Canada Encore Full time

    The approximate salary range is based on skills & experience: $62,609 - $76,696 per year.Position OverviewThe Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key...

  • Director of Event Technology

    7 months ago

    Surrey, Canada Encore Global Full time

    **The approximate salary range is based on skills & experience: $62,609 - $76,696 per year.**: **Position Overview**: The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships...

  • Director of Event Technology

    3 weeks ago

    Surrey, Canada Encore Global Full time

    **The approximate salary range is based on skills & experience: $62,609 - $76,696 per year.**: **Position Overview**: The Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships...

  • Director of Event Technology

    2 weeks ago

    Surrey, Canada Disability Solutions Full time

    The approximate salary range is based on skills & experience: $62,609 - $76,696 per year.Position OverviewThe Director, Event Technology I (DET I) is responsible for achieving the revenue and profitability goals of an assigned location(s). This position ensures the team delivers World-Class service while cultivating and maintaining relationships with key...

  • Event Technology Operations Manager

    2 weeks ago

    Surrey, British Columbia, Canada Disability Solutions Full time

    Are you a tech-savvy individual looking for a challenging role in event technology? Disability Solutions is seeking a highly skilled Event Technology Operations Manager to join our team.About the RoleThis is an exciting opportunity to work in a fast-paced environment, where no two events are the same. As an Event Technology Operations Manager, you will be...

  • Administrative and Financial Director

    4 weeks ago

    Surrey, Canada Government of Canada - Western Full time

    Overview LanguagesEnglishEducationBachelor's degreeExperience2 years to less than 3 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.Responsibilities TasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major...

  • Sales Manager

    1 month ago

    Surrey, Canada Brandt Group of Companies Full time

    Brandt is currently seeking a PTD Sales Manager for our Surrey location.This position is responsible for the sales team management of the most innovative Construction, Survey, Engineering/GIS and Agricultural Positioning Technologies, and achieving sales growth and profitability of the Position Technology division.Duties & ResponsibilitiesManagement and...

  • Event Coordinator

    7 months ago

    Surrey, Canada Sheraton Vancouver Guildford Hotel Full time

    The Sheraton Vancouver Guildford Hotel is one of Surrey's premier hotels. It is situated on the gateway to Vancouver, overlooking the Coastal Mountain range and the beautiful Fraser Valley. With 279 newly renovated guest rooms, 18 meetings rooms totalling 26,000 square feet, our space offers the utmost flexibility to fit the needs of our guests. At Sheraton...

  • Director of Technical Services

    2 weeks ago

    Surrey, British Columbia, Canada Disability Solutions Full time

    We are seeking an experienced professional to fill the position of Director of Technical Services at Disability Solutions. This role offers the opportunity to work in a collaborative environment, where you will be responsible for driving results, achieving financial goals, and promoting high performance accountability within the team.As a Director of...

  • Events Coordinator

    2 weeks ago

    Surrey, Canada Southridge School Full time

    Southridge is an independent day school located in South Surrey, BC. The school is home to 680 students enrolled in Kindergarten through Grade 12. Our mission is to develop well-rounded students with the love of learning, integrity, character and confidence to realize their full potential and make a difference in the world. Southridge is affectionately...

  • Events Coordinator

    1 week ago

    Surrey, Canada Southridge School Full time

    Southridge is a co-ed, K - 12 independent day school located in South Surrey, BC. The school is home to 680 students and 130 faculty and staff. We have a tradition of developing well-rounded students with a balance of knowledge and goodness, inspiring students to go out into the world and make a difference. Southridge is affectionately described as ‘a...

  • Events Coordinator

    1 week ago

    Surrey, Canada Southridge School Full time

    Southridge is a co-ed, K - 12 independent day school located in South Surrey, BC. The school is home to 680 students and 130 faculty and staff. We have a tradition of developing well rounded students with a balance of knowledge and goodness, inspiring students to go out into the world and make a difference. Southridge is affectionately described as ‘a...

  • Events Coordinator

    1 week ago

    Surrey, Canada Southridge School Full time

    Southridge is an independent day school located in South Surrey, BC. The school is home to 680 students enrolled in Kindergarten through Grade 12. Our mission is to develop well-rounded students with the love of learning, integrity, character and confidence to realize their full potential and make a difference in the world. Southridge is affectionately...

  • Strategic Operations Director

    7 days ago

    Surrey, British Columbia, Canada Government of Canada - Western Full time

    Job Summary:We are seeking a highly skilled Strategic Operations Director to join our team at the Government of Canada - Western.About the Role:This is a leadership position that requires a strong understanding of organizational policies and programs. The successful candidate will be responsible for allocating resources, establishing objectives, and...

  • Administrative and Financial Director

    1 month ago

    Surrey, Canada Government of Canada - Western Full time

    Overview LanguagesEnglishEducationBachelor's degreeExperience3 years to less than 5 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.Work settingFinanceResponsibilities TasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment...

  • Administrative and Financial Director

    1 month ago

    Surrey, Canada Government of Canada - Western Full time

    Overview LanguagesEnglishEducationBachelor's degreeExperience3 years to less than 5 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.Responsibilities TasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the establishment of major...

  • Event Marketer

    2 weeks ago

    Surrey, Canada Leaf Home Full time

    Leaf Home is North America’s leading technology-enabled provider of home solutions. Our award-winning products offerings include LeafFilter Gutter Protection, Leaf Home Safety Solutions, Leaf Home Water Solutions, and Leaf Home Enhancements which all provide ample opportunity to be part of a winning team. In addition to serving our customers, Leaf Home...

  • Event Coordinator

    1 week ago

    Surrey, Canada Sri Sai Enterprises Inc Full time

    Work Term: Permanent - Work Language: English - Hours: 35 to 40 hours per week - Education: Bachelor's degree - Experience: 5 years or more - or equivalent experience **Tasks**: - Promote conference and meeting services or special events - Inspect and select sites - Develop marketing and communication plans - Develop media strategies and public relations...

  • Bilingual IT Director

    2 weeks ago

    Surrey, Canada School District #36 Full time

    h3>Our Commitment:Providing quality education extends beyond academic excellence; p>Diversity, Equity, and Inclusion & Values:Our identity, as Surrey Schools, is expressed in the shared values of openness, fairness and belonging and recognizes the importance of diversity of identity and thought. p>Join us in our mission to provide the best start for...

  • Administrative and Financial Director

    1 month ago

    Surrey, Canada Government of Canada - Western Full time

    Overview LanguagesEnglishEducationBachelor's degreeExperience3 years to less than 5 yearsOn siteWork must be completed at the physical location. There is no option to work remotely.Work settingTransportationResponsibilities TasksAllocate material, human and financial resources to implement organizational policies and programsAuthorize and organize the...