Training Specialist- 18 Month Contract

3 days ago

Burlington, Canada Co-operators Full time
Company: CLIC

Department: Claims

Employment Type: Temporary Full Time (18 months)

Work Model: Hybrid

Language: English is required, French is an asset.

The Opportunity

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.

The Training Specialist is responsible for delivering claim adjudication and disability claim management training to new and existing disability claims staff. The Training Specialist develops and maintains training programs and claims unit procedures in adherence to policy provisions, legislative changes and industry best practices.

How You Will Create Impact

  • Providing training to all new and existing claims staff as it pertains to Group and Individual disability claims, rehabilitation, and early intervention services.
  • Educating and coaching new and existing staff on claims management, processes and problem solving practices as it relates to department procedures and best practices.
  • Providing tools, techniques and knowledge to adjudication staff to allow the best possible decision to be made in managing each claim while understanding outside services that may be utilized (ie: independent medical evaluation, surveillance, legal referral, medical referral etc).
  • Developing structured training programs as well as enhance/modify existing programs for each product line to ensure compliance with regards to the needs of the respective departments, procedures and learning styles (including simulated claims where possible).
  • Reviewing, developing and updating claim procedures as required.
  • Monitoring and supporting staff in understanding any changes or updates to existing procedures, projects or initiatives.
  • Maintaining and updating all training programs and reporting documents as needed.
  • Performing quality assurance audits for all group and individual disability claims including short and long-term disability, early intervention, Edge, rehabilitation and escalation according to the assigned audit plan.

How You Will Succeed

  • You have an innovative mindset to improve operational efficiencies and ability to influence change, with a primary focus on client needs.  
  • You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
  • You have strong communication skills to clearly convey messages and explore diverse points of view. 
  • You build trusting relationships and provide guidance to support the development of colleagues.

To Join Our Team

  • You have a post-secondary diploma or industry equivalent.
  • You have 3 years of experience as a disability case manager and/or claims examiner.
  • You have experience with developing & delivering adult learning programs.
  • You have a certificate in medical terminology, Associate, Life and Health Claims (ALHC), Associate, Customer Service (ACS), Associate, Life Management Institute (ALMI) or Fellow, Life Management Institute (FLMI) designations is an asset.
  • You have a Certificate or degree in adult education would be an asset.

What's in it for you?

  • Training and development opportunities to grow your career.
  • Flexible work options and paid time off to support your personal and family needs.
  • A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
  • Volunteer opportunities to give back to your community.

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