Service Administrator
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Accountable/responsible for the development and administration of service repairs quotes to Service customers. Field and respond to customer inquiries.
The Role
- Develop and Administer resources and structure to deploy quick and effective Service Repair Quotes to branch customers. May need to research parts and estimate labour required to generate service repair quotes.
- Development of tools and database, not limited to:
- Business System Quote standards
- Parts look-up process
- Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service
- Follow up with the customer and answer technical questions
- Develop rollout plan for subsequent service branches
- Work in collaboration with the technical team
The Candidate
- Education: College diploma / Post secondary Education
- Work Experience: 2 years related experience in service, parts, supply chain or product support operations
- Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset
- Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint
The Company
Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few.Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.
Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”
Highlights include:
- Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending
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