Director, Product Management, Deposits

4 weeks ago

Old Toronto, Canada Tangerine Bank Full time
Title: Director, Product Management, Deposits - Tangerine

Requisition ID : 209269

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.

Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape

What you will be doing:

The Director, Product Management, Deposits will champion the growth and innovation of our groundbreaking Digital Deposits product including the policies, systems, processes while ensuring a highly engaged client experience. Reporting to the VP of Deposits and Everyday Banking Solutions, the Director, Product Management, Deposit will be accountable for the Deposits product revenue, expense optimization, forecasting and reporting, channel management, and optimization of product policies, procedures, and systems. Additional products include Non-registered Savings, and Registered Savings.

Is this role right for you? In this role, you will:

Supporting the business strategy and operating model:

  • Responsible for leading the Deposits Product Management team business, includes leading the P&L management of the product(s)
  • Responsible for the end-to-end Deposit product(s) and life cycles, ensuring every aspect and detail of the value chain are at high standards (e.g., great customer experience at every touch point)
  • Define and execute the Deposit strategy and tactics and align resources accordingly to meet organizational objectives
  • Align, collaborate, and partner with organizational stakeholders to develop and execute Deposit strategies and tactics to increase revenue for the Deposits business
  • Continuously monitor and survey the evolving market, competition, and consumer trends to proactively analyze and recommend strategies to help increase Tangerine’s market share

Support the business to deliver great customer experience:

  • Collaborate with Client Experience and other functions to envision, business case, test, and deploy digital innovations, along with developing user experience journeys for the Deposit product(s)
  • Communicate Deposit strategies and tactics internally with staff members, and ensure collaboration and alignment with key stakeholders
  • Report and manage the KPI’s and KRI’s for the Deposit businesses, including establishing departmental goals, projects and operational initiatives aligned with key business objectives
  • Ensure that all Deposit priorities are aligned strategically and have been validated through both qualitative and quantitative methods, including consumer feedback
  • Partner with the Squads and Marketing to develop and implement marketing tactics that will target value conscious Canadians and clients to help drive profitable volume growth

Operational Management:

  • Establish, measure, monitor, and report on Deposit key performance indicators (e.g., product volumes, etc.). Develop recommendations to maintain and/or improve the Deposit product portfolio
  • Foster a culture of continuous improvement to sustain changes across the Deposit team and stakeholder areas to optimize the cost base while maintaining focus on client experience
  • Responsible for channel management of the Deposit business, ensuring clarity and alignment with all stakeholders
  • Lead and/or contribute to cross-functional initiatives, committees, strategic projects, and new priorities and innovation opportunities across the organization
  • Accountable for Deposits’ team’s business activities and results, having full accountability of operational budgets and profit planning
  • Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Leading a team:

  • Provide strong strategic leadership to motivate and develop leaders and build collaborative and cross-functional team performance
  • Work with members of the organization to create, reinforce and ensure that culture is aligned with defined organizational values
  • Responsible for timely and effective change management communication and training leading to the successful implementation of corporate priorities
  • Actively participate in overall strategic and operational planning and in the development of financial objectives and strategic imperatives for Tangerine and Scotiabank
  • Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

  • 7+ years product management experience with direct exposure to Deposit and related products
  • P&L management knowledge and product development / launch experience
  • Exceptional analytical skills with proven experience in business casing oversight
  • Strong forecasting and reporting experience
  • Solid understanding of channel and stakeholder management
  • Well-honed relationship building and negotiating skills
  • Effective mentor, coach, and motivator of teams
  • A partner and team player with a true team work ethic; works effectively and cooperatively with others; intrinsic collaborative approach
  • Brings a big-picture perspective; has the ability to see how all the pieces fit together and contribute to the achievement of broader organizational goals
  • MBA and/or professional designation (e.g., CPA, CFA) is an asset

What's in it for you?

You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success

You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.

You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits.

You belong here, we are equal and uncomplicated. Bring your true self to work, dress codes don’t apply here.

You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

*Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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