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Toronto, Canada Atlantis IT Group Full timeA leading IT firm in Canada is seeking an IT/OT Service Delivery Manager to oversee the IT systems and operational technology for manufacturing and laboratory processes. The role includes executing service strategies, ensuring regulatory compliance, managing IT/OT projects, and engaging with stakeholders. Ideal candidates should have experience in service...
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IT/OT Service Delivery Manager
3 weeks ago
Required Skills: Public Key Infrastructure As a part of an IT/Operational Technology (ITOT) team, he/she will be responsible for overseeing the IT systems and operational technology that support manufacturing and laboratory processes. Core roles and responsibilitiesService Delivery:Execute the IT/OT service strategy aligned with business objectives.Collaborate with IT and OT teams to identify service improvement opportunities and ensure alignment with industry best practices.Service Design and Implementation:Lead the design of IT/OT services, ensuring they are robust, scalable, and aligned with security standards.Ensure service level agreements (SLAs) and key performance indicators (KPIs) for monitoring service delivery are met.Make sure ITIL (Information Technology Infrastructure Library) practices and methodologies are followed.Project and operations managementLeading projects: Managing the lifecycle of IT and OT projects, including the implementation and upgrades of systems.Overseeing day-to-day IT system operations to ensure reliability and availability.Providing advanced troubleshooting and acting as an escalation point for major IT issues.Regulatory and quality assuranceEnsuring compliance: Managing audits: Managing risks: Performing risk assessments to develop response strategies and mitigate potential threats. Risk Management and Compliance:Ensure IT/OT services comply with regulatory requirements and industry standards (e.g., cybersecurity, data privacy).Identify and mitigate risks associated with IT/OT service delivery, implementing appropriate controls and contingency plansCustomer and stakeholder engagementManaging relationships: Building and maintaining strong relationships with internal and external stakeholders, vendors, and partners.Serving as a liaison: Acting as the bridge between technical teams and business stakeholders to align IT efforts with organizational goals.Guiding and monitoring the IT operations team, providing mentorship and development opportunities.Coordinating internal and external resources to meet project requirements. Proven experience in IT service management, with specific expertise in managing IT/OT services.Solid experience with continuous development software cycles in a highly regulated environment.
