Chief operating officer

Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units
This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services.
The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence. This person should bring an AI-forward mindset to executing our growth plans.
Here is a little window into our company: Aspire Software, an operational arm of Valsoft Corp, operates and manages a portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. Implementing industry best practices in a decentralized model has allowed Aspire to become a hub for creating rapid growth by reinvesting in its portfolio.
Group Responsibilities:
Develop and implement an AI strategy for non-R&D departments
Own the long-range, annual and quarterly financial and non-financial goals
Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.
Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery
Sales & Marketing
Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets
Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline
Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development
Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors
Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)
Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization
Management of key relationships with large accounts is mandatory
Attend trade shows and panels
Customer Care/Customer Success:
Execute an effective, long-term customer success program for clients
Implement and maintain client support initiatives
Facilitate both in-house and client training sessions
Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution
Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools
Professional services:
Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin
Establish strategies to increase NRR
Track results on a monthly basis with the Head of Professional Services
About you:
Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree
5+ years of direct cross-functional team management experience and P&L management within the Saa S Vertical Market, preferably in Travel & Leisure
Experienced with AI Automation efficiencies in Sales/Marketing/Support/Professional Services
Hardware sourcing and integrated