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Senior Operations Agent

1 month ago

Victoria, Canada Banque Nationale du Canada Full time

A career as a Senior Operations Agent at National Bank, you will capitalize on your ability to work in synergy with clients and your colleagues. In this role, you will support members of your team by carrying out administrative tasks in accordance with Bank policies, standards, and procedures.

Responsibilities:
  • Warmly welcome clients to the branch and direct them to the right resource person.
  • Aid with event planning and organization, pertaining to branch events.
  • Provide top-quality customer service in person, on the phone, and via email.
  • Help the Branch Administrator with a variety of operational and administrative tasks.
  • Make daily bank deposits and submit accounts payable.
  • Carry out daily administrative activities (mail, distribute and file documents, order supplies, manage conference room reservations, etc.).
  • Help branch staff with IT assistance and the submission of IT related inquiries through our internal IT department.
  • Prepare monthly reporting on branch operations.
Your team:

National Bank Financial – Wealth Management is the fifth largest brokerage firm in Canada. We have close to 1,000 investment advisors who manage the assets of more than 400,000 clients in about 100 branches. You will report to the Branch Administrator and work closely with a team of investment advisors.

Prerequisites:
  • Education in Administration/Operations or a related field and preferred 1 year of relevant experience.
  • Experience working in financial services an asset.
  • Good knowledge of Microsoft Office (Excel, Word, and Outlook).
  • Excellent organizational and priority management skills.
  • Self-starter with initiative and attention to detail.
Your benefits:

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
  • Preferential banking services.
  • Opportunities to get involved in community initiatives.
  • Telemedicine service.
  • Virtual sleep clinic.
We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

For an environment that supports your career path:

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

For an inclusive and diverse environment:

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates What can you bring to our team?

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