General Manager
6 days ago
With change comes opportunity, and we're now beginning the search for the next outstanding General Manager to lead our McCowan Retirement Residence into the future.
We wish her all the best in her next chapter and look forward to welcoming a new leader to our community
Metta Lifestyles is a rapidly growing Canadian company committed to operating first class retirement communities in Toronto and Ottawa. Our team share a passion for providing the best-in-class quality of care. Metta communities offer a wide range of living and care options to ensure the needs of our residents are met with convenience, flexibility, and peace of mind. Reporting into the Vice Presidents of Operations, the General Manager directs the overall operation of the McCowan Retirement Residence to maximize profitability and occupancy in accordance with Metta Lifestyles' guidelines and strategic direction. The successful candidate will provide leadership to the management team, monitor the financials and budgets of each department, assist with the implementation of marketing initiatives to drive sales, and develop and foster a positive environment for residents and staff alike. Provides overall operational leadership to the residence including with regards to customer service, continuous improvements, food services, health & wellness, activities, health & safety management, facilities management and financial management.
· Maintains Metta Lifestyles' high standards of superior customer service while building and maintaining strong relationships with the local community, current and prospective residents, employees, and managers.
· Develops and implements marketing initiatives to attract prospects and referral sources to our communities by showcasing our features, functions and benefits in order to achieve occupancy goals.
· Conducts annual performance reviews of the management team and addresses any performance issues.
· Monitors financial performance of departments. In addition, monitor inventory and purchasing activities, and manage capital projects and expenditures.
· Ensures service expectations are met by understanding business issues and concerns, obtaining feedback from residents on service levels and quality of care in order to continuously exceed service expectations.
· Degree or diploma in healthcare administration, long-term care and a proven track record in the retirement industry an asset.
· At least 3-5 years of management experience in the retirement or hospitality industries.
· Strong knowledge and understanding of the budget process, profit and loss statements, and control of expenses and costs.
· Previous clinical experience an asset.
· Excellent computer skills, including a high level of proficiency with Microsoft Office.
· a willingness to work flexible hours and the occasional evening and weekend to cover events.
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