Client Service Representative

4 days ago

StHubert, Canada Agropur Coopérative Full time
Job Type:
RegularInvestis en toi, Joins Agropur. On est prêt, lait-tu ?
Le Représentant services aux clients est responsable de la gestion de plusieurs comptes mineurs à l’intérieur d’un territoire bien défini. Ce dernier agit à titre de support à l’équipe des ventes dans l’optique d’offrir un meilleur service et d’augmenter nos parts de marché. Il a aussi la responsabilité de s’occuper des questions ou problèmes quotidiens, des demandes d'intervention et des plaintes, la communication des promotions, l’émission de crédits et le renforcement de nos politiques clients.
Ce qu'Agropur investit en TOI:
Environnement de travail stimulant et lumineux, en plein cœur de la nature;

Centre de conditionnement physique et vestiaires;

Stationnement intérieur gratuit;

Horaires de travail flexibles / hybrides pour certains postes;

Vacances – Reconnaissance de votre expérience professionnelle antérieure;

Régime d’assurances collectives flexibles, incluant un service de télémédecine;

Régime de retraite, avec contribution de l’entreprise;

Possibilité d'investir en toi (parcours de croissance personnelle);

Et plus encore

En quoi consiste ce rôle :
Représenter Agropur auprès des clients et servir également de ressource en matière de soutien à la clientèle pour les Coordonnateurs de territoires (CDT);

Créer des liens avec les Coordonnateurs distribution et Agents distributeurs pour le traitement de suivis clients;

Établir des rapports, entre autres sur les statistiques de vente, volumes, retours de produits invendables, clients et les différents plans d’action en vigueur;

Supporter le développement de nouveaux clients dans un territoire donné;

Assurer le suivi d’introduction de nouveaux produits et faire de la prospection en termes développement de produits connexes;

Assurer le suivi des clients actifs et inactifs dans son territoire;

Collaborer avec d'autres services (distribution, fichier maître, crédit, gestion de prix) pour résoudre des problèmes de service à la clientèle;

Préparer, revoir et soumettre des formulaires de renseignements sur les clients et des demandes de crédit pour des comptes clients existants et nouveaux;

Élaborer et effectuer des soumissions pour des clients services alimentaires;

Répondre à toutes demandes des clients sur les produits de l’entreprise (prix, fiches techniques, etc.).

Ce qu'il te faut pour joindre notre équipe :
Baccalauréat en administration des affaires ou dans un domaine connexe;

Expérience en rapport avec la coordination ou l'administration des ventes, un atout;

Excellentes aptitudes organisationnelles et connaissance de logiciels (Excel, Word, PowerPoint, etc.);

Bilinguisme oral et écrit (Anglais et Français) - Communications fréquentes avec des partenaires, clients et/ou employés à l’extérieur du Québec.

Tu es prêt.e à relever ce défi ? Postule dès maintenant.
#LI-AB1
#salariemg
Agropur welcomes people from all backgrounds and walks of life. We are proud to be an employer with a diverse community and are committed to providing a respectful and inclusive experience for all employees and applicants. We will therefore work with candidates who request accommodation. Please note that an adequate knowledge of French is required for positions in Quebec.

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