Client Service Representative Banking Centre

2 days ago

quebec, capitale nationale, Canada CIBC Full-time

Support CIBC clients on-site in Québec City through financial services knowledge, transaction assistance, and meaningful everyday banking interactions. Flexible banking centre hours apply.

As a Client Service Representative on the Personal and Business Banking Team, you will provide first-line support in a banking centre. You will answer questions, assist with transactions, and connect clients with appropriate CIBC team members. The work supports clients’ day-to-day banking needs and financial goals while introducing mobile banking applications.

Key Responsibilities:

  • Help clients manage accounts and financial products
  • Answer questions and assist with banking transactions
  • Connect clients with appropriate CIBC team members
  • Resolve issues through listening and thoughtful questioning
  • Introduce mobile banking applications to clients

Requirements:

  • Client-first approach focused on meaningful interactions
  • Strong interpersonal communication and empathy
  • Financial services products knowledge
  • Digital literacy and interest in technology
  • Flexibility for evenings, weekends, and multiple banking centres

Bring client service, problem solving, transaction support, and digital literacy to CIBC’s on-site banking centre team.