Site Reliability Engineer

1 month ago

Waterloo, Canada Manulife Insurance Malaysia Full time
Site Reliability Engineer

Do you want to be part of a team that redefines how we get work done? We are changing the way we develop, and we want you to be part of it We are growing, with a mission to power extraordinary customer and employee experiences through software and engineering skills.

The customer is at the center of everything we do, and millions of end users rely on our products daily. We believe in empowering engineers with the resources to solve critical problems for the future of the business, which is why we need you.

We are seeking a self-motivated Senior Site Reliability Engineer in our Identity and Access Management space, who is obsessed with delivering value, is forward-thinking, and excited to see the successful implementation of the products delivered.

Key Responsibilities:
  • Leadership and Monitoring: Provide hands-on SRE leadership and run the production environment by monitoring availability and taking a comprehensive view of system health.
  • Infrastructure and Applications: Build software and systems to manage platform infrastructure and applications.
  • Process Automation and Improvement: Drive transformation by automating existing processes, improving reliability, quality, and time-to-market of our suite of software solutions.
  • System Performance: Measure and optimize system performance, with an eye toward pushing our capabilities forward, anticipating customer needs, and innovating for continual improvement.
  • Operational Support: Provide primary operational support and engineering for multiple large-scale distributed software applications.
  • Metrics and Analysis: Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding.
  • Innovation and Automation: Lead technology currency, drive innovation by introducing automation (server patching, certificate management, compliance, etc.).
  • Sustainable Systems: Create sustainable systems and services through automation and uplifts. Set vision for SRE practice, including monitoring, alerts, self-healing, reliability testing, and chaos engineering.
  • Collaboration and Consulting: Partner with development teams to improve services through rigorous testing and release procedures. Participate in system design consulting, platform management, and capacity planning.
  • Balance Development and Reliability: Balance feature development speed and reliability with well-defined service-level objectives.
Required Skills and Qualifications:
  • Experience:
    • 2-5 years of SRE experience working in or leading complex enterprise implementations.
    • 2-5 years of DevOps and Cloud experience.
    • Experience with the SDLC (Software Development Life Cycle).
    • Experience as a Software Developer is an asset.
  • Technical Skills:
    • Knowledge of SRE practices, including shell scripting, GitOps, Jenkins, Terraform.
    • Experience with Azure, Azure Kubernetes Service (AKS), Linux, Docker.
    • Familiarity with monitoring tools such as Dynatrace, New Relic, Prometheus, Grafana, Azure Monitor.
    • Strong Kubernetes and AKS exposure.
    • Familiarity with agile and DevOps principles, test-driven development, continuous integration, and other Software Engineering best practices.
  • Soft Skills:
    • An entrepreneurial spirit and comfort working within a rapidly changing startup environment.
    • Eagerness to learn emerging technologies and understanding how they will impact future developments.
    • A capacity for constant learning from both success and failure.
    • Excellent organizational and problem-solving abilities.
    • Strong verbal and written communication skills to effectively articulate technical vision and outcomes to engineering leadership.
Nice to Have:
  • In-depth hands-on experience in Azure Automation.
  • Certified Kubernetes Application Developer (CKAD)/Certified Kubernetes Administrator (CKA).
  • Microsoft Azure certification.
About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact .

Primary Location : Waterloo, Ontario

Working Arrangement : Hybrid

Salary range is expected to be between : $92,190.00 CAD - $171,210.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence.

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