Senior Product Analyst

4 weeks ago

Old Toronto, Canada Okta, Inc. Full time

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

The Business Technology Team

This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth.”

The Salesforce Senior Analyst Opportunity:

We are seeking a skilled Salesforce Practitioner with expertise in Salesforce Sales & Service Cloud, including Customer First applications to join our expanding team. This role involves leading strategic initiatives and managing ongoing enhancements and production support.

The ideal candidate will possess a deep understanding of Salesforce functionalities, strong communication skills, and the ability to collaborate effectively with cross-functional teams. You should have a security-first mindset while balancing seamless customer and employee experiences.

In this critical role, you will manage the strategic roadmap for Customer First teams including Professional Services, Customer Success, and Customer Support focusing on Service Cloud and Experience Cloud features. As the key liaison between technology and business stakeholders, you will ensure technology solutions align with business objectives and maintain integration across the organization. You will also lead the scrum team within a Scrum and Agile framework.

If you are a seasoned professional eager to make an impact on Customer First applications, Okta offers a dynamic environment for you to excel. Join us to shape the future of secure technology solutions and support Okta’s mission to enable safe technology use anywhere and on any device.

What you’ll be doing

  • Strategic Planning: Collaborate with stakeholders to understand unique business needs and translate them into a strategic product roadmap for Salesforce-based products.
  • Vision & Strategy: Define and communicate the overall vision and strategy for Salesforce-based products, ensuring alignment with business goals.
  • Business Process Understanding: Maintain a holistic view of business system processes and users to understand functional impacts related to configuration, process, workflows, and reporting.
  • Backlog Management: Prioritize and manage the product backlog, ensuring that features and enhancements align with business priorities.
  • Requirements Articulation: Clearly articulate user stories, acceptance criteria, and technical specifications for development teams.
  • Stakeholder Liaison: Act as the liaison between business stakeholders and the scrum team, providing guidance and clarification on requirements.
  • Agile Participation: Participate in Agile ceremonies, including sprint planning, backlog refinement, and sprint reviews.
  • User Acceptance Testing: Oversee UAT sessions to ensure that delivered solutions meet business requirements and expectations.
  • Platform Stability: Maintain an “always on” mentality to ensure platform stability, working with production support and the scrum team to resolve defects.
  • Release Communication: Ensure that releases are well-communicated and that stakeholders are informed about changes and their impact.
  • Documentation: Ensure process and technical documentation is created and maintained.
  • Adaptability: Adapt to changing priorities of the business and seek out creative solutions to evolving challenges.

What You’ll Bring to the Role:

  • Experience: 5+ years of IT experience, including 2+ years of hands-on implementation of Sales & Service Cloud and 2+ years with Customer First business processes including Customer Success, Professional Services, and Educational Services.
  • Product Ownership: Proven experience as a Product Analyst or similar role with a focus on Salesforce products and Customer First business processes.
  • Technical Expertise: Experience supporting the design and implementation of large-scale, technically complex solutions on Salesforce and associated ecosystem.
  • Agile Methodologies: Experience with Scrum and Agile development methodologies.
  • Communication Skills: Excellent written and verbal communication, collaboration, and interpersonal skills to engage with a broad set of stakeholders.
  • Analytical Skills: Ability to analyze business processes and systems for inefficiencies and guide internal customers to success.
  • Innovation: Maintain connection with industry technology trends, bring innovation and creativity to solution design to business problems with an ever-present security mindset.
  • Lifecycle Management: Demonstrable ability to oversee the end-to-end lifecycle from conception to launch.
  • Time Management: Strong time management and self-management skills.
  • Adaptability: Ability to excel in a fast-growing, fast-paced environment, delivering accuracy while managing to deadlines with adaptability.
  • Certifications: Preferred certifications include Service/Experience/Sales Cloud Consultant and Product Owner certifications.
#J-18808-Ljbffr

  • Senior Production Support Analyst

    6 months ago

    Toronto, Canada CB Canada Full time

    Senior Production Support Analyst On behalf of our client in the Banking Sector, PROCOM is looking for a Senior Production Support Analyst. Senior Production Support Analyst – Job Description Support Energy Business applications Working with the ETRM systems (Energy Trading Risk Management) Will also be working with other commodity responsibilities and...

  • Senior Software Product

    4 weeks ago

    Old Toronto, Canada ROSS Full time

    Their global network of innovation is proven in their ability to offer individuals interesting and challenging careers both in Canada and abroad. Their medical diagnostics division has selected ROSS (www.getROSS.com) to help them find a Senior Product (Business) Analyst for their Medical Diagnostics division.You will work with cross functional teams to...

  • Senior Product Analyst

    4 weeks ago

    Old Toronto, Canada Okta, Inc. Full time

    We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.The Salesforce Senior Analyst Opportunity:We are...

  • Senior Software Product Analyst

    4 weeks ago

    Old Toronto, Canada ROSS Full time

    Job SummaryWe are seeking a skilled Senior Software Product Analyst to join our team at ROSS. As a key member of our medical diagnostics division, you will play a critical role in analyzing and evaluating software products to meet the needs of our company and its customers.Key ResponsibilitiesAnalyze and evaluate software products to ensure they meet the...

  • Senior Product Analyst

    1 week ago

    Toronto, Canada Teranet Inc. Full time

    Senior Product Analyst Who We AreTeranet is Canada’s leader in the delivery and transformation of statutory registry services with extensive expertise in land and commercial registries. We also market insightful property and data solutions, as well as practice management automation to thousands of customers in the real estate, financial services,...

  • Lead/Senior Business Analyst

    1 month ago

    Old Toronto, Canada TAO Solutions Inc. Full time

    p>Title: Senior Business Analyst and Product Lead – MortgageHub Reporting to: Service Delivery Manager – MortgageHub (SDM) The Senior Business Analyst and Product Lead – MortgageHub (PRODL) is responsible for the delivery of core MortgageHub product enhancements, as well as Business Analyst (BA) duties related to accounts assigned to the PRODL.Liaise...

  • Senior Structured Products Analyst

    2 weeks ago

    Toronto, Ontario, Canada CB Canada Full time

    Senior Structured Products AnalystCB Canada is seeking an experienced Senior Structured Products Analyst to join the Toronto Capital Markets team. The successful candidate will be responsible for trade review, transaction management, and technical support of Global Equity Derivatives (GED), Structured Rates (SRT), and Inflation desks in London.Key...

  • Senior Production Support Analyst

    1 month ago

    Toronto, Ontario, Canada CB Canada Full time

    Senior Production Support AnalystCB Canada is seeking a highly skilled Senior Production Support Analyst to join our team.Key Responsibilities:Provide technical support for Energy Business applicationsCollaborate with ETRM systems (Energy Trading Risk Management)Work on commodity responsibilities and projects as cycles are availableLeverage database and SQL...

  • Senior Business Analyst and Business Analyst, Investment Solutions Group

    3 months ago

    Old Toronto, Canada HOOPP Full time

    Senior Business Analyst and Business Analyst, Investment Solutions GroupJob Summary:Within the Investment Solutions Group (ISG) at HOOPP (Healthcare of Ontario Pension Plan), we're dedicated to providing cutting-edge technological solutions to traders, portfolio managers, and cross-functional teams, including Risk Management and Finance. We're currently...

  • Senior Business Analyst

    3 weeks ago

    Old Toronto, Canada Apex Systems Full time

    Apex Systems is a staffing and consulting firm and we are looking for a Senior Business Analyst with 7+ years of experience supporting large regulatory projects in the financial industry, strong process mapping and requirement gathering skills, and some experience with Python to extract data to place at our client, a large North American bank. Contract: 1...

  • Senior Systems Analyst

    1 month ago

    Old Toronto, Ontario, Canada BuzzClan Full time

    Job Title: Senior Systems AnalystJob Summary:We are seeking a highly skilled Senior Systems Analyst to join our team at BuzzClan. As a Senior Systems Analyst, you will be responsible for providing technical expertise and project leadership in the development, implementation, and maintenance of cost-effective I&IT solutions.Key Responsibilities:Provide senior...

  • Senior IT Operations Analyst

    2 weeks ago

    Old Toronto, Canada Nexus Systems Group Inc. Full time

    About the RoleWe are seeking a highly skilled Senior IT Operations Analyst to join our team at Nexus Systems Group Inc. in an exciting opportunity that will utilize your analytical skills and experience in operational risk management.About Us:Nexus Systems Group Inc. is a leading provider of technology solutions, committed to delivering exceptional service...

  • Senior Business Operations Analyst

    2 weeks ago

    Old Toronto, Canada Peoples Group Full time

    Senior Business Operations Analyst - Payments OversightAbout us:Peoples Group is a leading financial institution in Canada, offering exceptional customer service and extensive product knowledge. Our mission is to exceed customer expectations through flexible work arrangements and a hybrid work environment.As a Senior Business Operations Analyst, you will...

  • Senior Data Analyst

    1 month ago

    Old Toronto, Canada Flexiti Financial Full time

    Questrade Financial Group (QFG) of Companies is committed to helping our customers become much more financially successful and secure. We are everything a traditional financial institution is not. At QFG, you will be constantly moving forward, bringing the future of fintech into existence. You will be a part of a collaborative team that cares deeply about...

  • Senior Business Analyst

    1 month ago

    Old Toronto, Ontario, Canada LanceSoft Full time

    Job DescriptionAt LanceSoft, we are seeking a highly skilled Senior Business Analyst to join our team. As a Senior Business Analyst, you will play a key role in supporting our CJDD product initiatives, collaborating closely with technical teams, delivery managers, business sponsors, and subject matter experts.Key Responsibilities:Participate in the creation...

  • Senior Business Analyst

    3 months ago

    Old Toronto, Canada Cpus Engineering Staffing Solutions Inc. Full time

    We are currently requesting resumes for the following position: Senior Business Analyst Number of Vacancies: 1 Job ID: 24-039 Level: Senior – MP5 Contract Duration: 6 Months Hours of work: 35 hours per week Location: 700 University Ave, Toronto (Hybrid, 4 days remote) Job Overview Support the Finance Digital Initiatives team to prepare for upcoming SAP...

  • Senior Business Analyst

    3 months ago

    Toronto, Canada Adecco Canada Full time

    We are currently recruiting a Senior Business Analyst located in Mississauga, Ontario for a Contract Job. Our ideal candidate has 7+ years of experience as a Senior Business Analyst. You will be working for a fast-growing company with a dynamic culture and excellent benefits. This is a unique opportunity for an energetic individual looking to grow both in...

  • Business Systems Analyst

    1 month ago

    Old Toronto, Ontario, Canada TAO Solutions Inc. Full time

    Job Summary:The Senior Business Analyst and Product Lead – MortgageHub is responsible for the delivery of core MortgageHub product enhancements, as well as Business Analyst duties related to accounts assigned to the PRODL. This role requires strong collaboration with both client and internal development and quality assurance teams to ensure seamless...

  • Senior Analyst, Treasury Product Control

    6 days ago

    Greater Toronto Area, Canada IFG - International Financial Group Full time

    Our client is a Big-5 Canadian Bank and they are looking to hire an Interim Senior Analyst, Treasury Product Control. The initial term is for 8 months, with strong possibility to either extend longer and/or convert to full time.As the Senior Analyst, Treasury Product Control, you will be responsible for the production, monitoring, analysis and reporting of...

  • Product Analyst

    5 months ago

    Toronto, Canada Foresters Financial Services, Inc. Full time

    Career Opportunity Role Title Product Analyst Purpose of role Reporting to the Senior Manager, Business Initiatives & Integration, Governance and Canadian Competitive Intelligence, the focus of this Product Analyst position will be to support a broad spectrum of product management functions. The Product Analyst supports product development for US and...