Administrative Coordinator

• Compensation: CAD 30.04 - CAD 45.06 - hourly

Company Description

UHN is Canada’s No. 1 hospital and the world’s No. 1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members. UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and its only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

Union: Non-Union
New or Replacement Position: New
Site: Toronto General Hospital
Department: Preadmission Clinic
Reports to: Manager
Wage Range: $30.04 - $45.06 per hour
Hours: 7.5 Hours per Week
Status: Casual
Closing Date: October 15, 2026

Duties

The Administrative Coordinator exercises decision making capabilities, judgment and independence to coordinate complex administrative support for the Pre-Admission Clinic, including:

• Utilizing advanced functions to provide word processing/typing services to facilitate the production of complex documents/materials
• Analyzing departmental workload statistics, identifying and bringing critical areas to the attention of the Manager
• Coordinate and monitor patient flow in the Preadmission Clinic to support efficient throughput and minimize delays
• Track patient movement and identify bottlenecks that may affect flow
• Facilitate communication between clinical teams, departments, offices toensure seamless patient transitions
• Escalate flow concerns and capacity issues to operational leaders as appropriate
• Liaise with physicians, nursing, administrative assistants and booking clerks
• Proactively communicate with patients regarding scheduling changes or outstanding requirements
• Support a positive patient experience by ensuring timely and coordinated care transitions

Qualifications

• Experience working in a health care environment an asset
• Ability to maintain patient confidentiality
• Previous working experience with workflow, coordination of information, and EPIC is an asset
• Demonstrated commitment to the delivery of excellent customer service
• Excellent interpersonal and patient/customer service skills; sensitivity to patients and families, fears and anxieties – ability to use good judgement in assessing and/or responding to difficult situations
• Excellent organizational and time management skills
• Ability to produce detail-oriented, accurate work – ability to establish, maintain, and adhere to priorities – statistical data, tracking of metrics as required
• Knowledge of Medical terminology required
• Excellent verbal and written communication skills
• Demonstrated ability to function as a productive team member
• Completion of a Grade XII or recognized equivalent
• Completion of a recognized medical post secondary program at the certificate level
• Five (5) years related administrative support experience

To be considered for this role, you must have significant experience in managing time and tasks within an extremely busy professional office and clinical environment, and have the ability to focus on the priorities of a rapidly changing day. You have excellent MS Office applications skills, especially Outlook, and Word, Excel; superb organizational and time management skills and the ability to multitask effectively.

The successful incumbent will show initiative and work well with a wide range of people throughout the organization. They will also be insightful, mature and tactful, remain calm under pressure and confident in their capability to perform well in the job and make it their own.

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differenti