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Senior Analyst, IT Quality Assurance

2 months ago

montréal dorval, Canada Air Canada Full time

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Reporting to the Manager, IT Quality Assurance, the Senior Analyst, IT Quality Assurance develops and delivers best in class, reliable and cost-effective quality assurance & quality control solutions for Air Canada's technology systems and products.

Responsabilities: Collaborate with cross functional teams and communicate to our internal and external stakeholders the test progression, defect status reports and operational performance
Ensure creation and maintenance of test cases & scripts, test plans, test metrics, defect metrics and review of the design and efficacy of test cases and test scripts
Consolidate data to produce KPI metrics and dashboards to report against product quality, test progressions, risk analysis and release readiness
Analyze defects & release related incidents and customer feedback to identify trends and incorporate preventive actions and mitigations as required
Perform sample testing of technology systems to verify compliance to customer requirements
Ensure software quality assurance for all phases of larger and more-complex development projects
Identify gaps in testing and quality issues and create solutions to be incorporated into software and firmware architecture
Analyze technology trends to determine impact to the achievement of business goals
Support the definition and maintenance of test methods, techniques and calculations for identifying ways to improve QA services
Provide technical and operational inputs to Business Governance and Operational Management Committees
Responsible for working within a sub-functional area to ensure synergistic collaboration and attain shared goals
Responsible for supporting the development of technical capabilities of the on/offshore teams specific to their sub-function
Participate in Management and Operational Committees according to cadence, as required
Responsible for handling moderate to high amount of complexity and drive decision making specific to processes and priorities for a functional area
Responsible for driving continuous improvement objectives for a functional area
Leading a team of onshore/offshore testers
Cross-functional interaction and communication with delivery stakeholders in addition to senior leaders
Quality Control points, regulatory compliance to WCAG 2.0 and IT Internal Controls
High - cross-functional collaboration, large to complex projects
Qualifications A relevant University degree/technical certification, and/or relevant experience commensurate to the role
6+ years in QA as a tester / test lead / test manager
Strong knowledge of SQL scripting and data validation techniques
Automation exposure and experience with JMeter, detailed understanding of APIs, HTTP, XML, SOAP, EJB synchronous communication, JMS messages and JSON
Expertise in QA tools and techniques, bug tracking systems, source control, test case design and automation, Agile & Waterfall methodologies
ITIL v.3 or v.4 foundational level or higher is an asset
Experience with Enterprise systems such as JIRA, Confluence; Azure; DevOps
Strong foundation in systems testing and software QA best practices, methodologies and techniques encompassing the full build, test, and deploy cycle
Experience with test automation frameworks. Solutioning & improving quality frameworks.
Airline domain knowledge is an asset
ISTQB foundational level or higher
Note : If the selected candidate does not meet the required years of experience for the role, they may be considered for another opportunity that fits their profile and interests.

Assets Demonstrate significant technical depth to balance tactical and strategic priorities
Ability to quickly learn and become familiar with the software product being tested - ability to understand the business domain & customers' needs
Must be a team player, well organized and efficient with excellent judgment and decision-making skills.
Solid writing and communication skills - ability to clearly articulate verbally
Ability to work independently with minimal supervision
Conditions of Employment: Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees' unique contributions to our company's success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.