Revit & BIM - Technical Specialist

OverviewThe Technical Solutions Specialist has a focus on both presales and post-sales of the StrucSoft product line. The role is predominantly a customer focused role with three main areas of involvement:40% pre-sales support (demonstrations, early discussions, product meetings)40% post-sales support (training, consultancy, support)20% Product development (supporting the development team, developing documentation, video’s, whitepapers etc.)Pre-Sales Support:Running demonstrations and interactive discussions with the customer and prospectsScoping out the requirements and providing a technical proposal for the customerWorking closely with the customer to provide “best in class” adviceConfiguring the customer workflows and advising on best practiceSupport the solution lines salesPost-Sales Support:Working with the customer on providing a training/development program for a successful implementationRun all levels of training and consultancy based around standard material and real-world projectsWorking with the customer on their implementationOngoing support with the customersProduct Development:Supporting the development team on functionality, and future requestsBecoming the go to person for the customer to feedback issues, wish list functionality, and good newsWorking with the country manager or solution lines sales rep on case studiesDeveloping localized training material, competitor comparisons, white papers, and webinarsKey Success Indicators:Collaborate and work efficiently with the solution line sales rep in your geographical region to help drive awareness and promote StrucSoftHelp win new business through demonstrations / prospect discussionsNurture current customers with the aim to add additional licensesNurture current customers to renewHelp the solution lines sales rep run quarterly webinarsEnsure accurate data is entered into our Microsoft Dynamics CRM system when dealing on support casesContribute to marketing activity (creating social media or technical blog posts monthly) - validated by Marketing according to corporate guidelinesActive participation and contribution into our global StrucSoft Solution communityWork with the Global technical enablement manager to help improve processes and documentationExperience, Skills & QualificationsRevit drafting experience, using Revit in the workplaceMinimum 2 years experience drafting in the construction, architectural or engineering industriesKnowledge and experience with other Autodesk software ie: Construction Cloud, BIM360, Navisworks, etc.Excellent interpersonal skills, including face-to-face, telephone and written communication skillsProfessionalism, personal integrity, and reliabilityA positive ‘hands-on’ work ethicAbility to learn new environments and be passionate about real customer successCapacity to work in an international environmentAdaptability, autonomy, clarity in communication and collaborating effectivelyDriving for results and positive energyHighly structured with strong attention to detail while coming up with pragmatic solutionsStrong French and English communication skills, both oral and written.Experience in light steel, light wood framing design, offsite construction design, or similar relevant experienceExperience delivering high level customer serviceBasic understanding of construction methods and documentationDriver’s License as this role will require travellingValid Canadian passport – Travel into the US is a requirementNice to have:Worked with or familiar with StrucSoft solutionsExperience working in a software company, Dev-Ops or other software development platformsKnowledge of CNC machineryPrevious experience working in pre or post sales customer service positionsPrevious experience providing professional training, especially surrounding software, or drafting.Knowledge in BIM & BIM ProcessesInterview ProcessIntroduction / get to know discussion with Talent Acquisition PartnerScreening with Thais, Hiring ManagerScreening with peer of hiring manager or team memberFinal InterviewAbout Graitec GroupGRAITEC Group Company is a global software editor leading Building Information Modeling (BIM) solutions and helping its architectural, engineering, construction, and manufacturing customers to digitize and industrialize their processes to improve performance and build a sustainable tomorrow.Ambitious and fast-growing environment: We see ourselves as a 30-year-old startup, having doubled our revenue in the last 3 years thanks to both organic and inorganic growth and targeting 500m€ revenue in 2024 (join us to make it happen).We strongly believe that this growth will continue since the market is only at the beginning of its digitization.Experts & Talents with strong culture: Our team is made of more than 700 outstanding talents with a strong management team to execute our mission.A true international group: Graitec serves more than 200,000 customers worldwide with over 50 offices in 13 countries, enabling us to meet our customer needs around the globe.A market leader: We are one of the largest AUTODESK Platinum Partners and the only one operating at a worldwide scale with an equal split of business between Europe and North America, enabling Autodesk solutions thanks to our own GRAITEC Software.Strong products serving the construction & manufacturing industries: Through Autodesk products Add-ons like PowerPack to more complex solutions to enable simulation, fabrication & management of our customers projects, GRAITEC is proud of its 150+ developers innovating each day to accelerate our customers performance.We are driven to hire the best people, with diverse experiences, and provide them with the resources that empower them to achieve their full potential. This ultimately enables our organization to provide the very best customer experience and solutions that help our customers navigate and implement technologies and services that prepare them for sustainable growth.