Group Service Specialist

Please note the base salary will be determined by the successful candidate's education, skills and experience. The listed salary range serves as a general pay guideline for this position's pay level.Group Service SpecialistLocation: Hybrid - MontrealEmpire Life is looking to hire a Group Service Specialist to join our Group Distribution Service teamWhy pursue this opportunityImpactful work - get the opportunity to work on meaningful projects that have a positive impact on our customers, our company, and society as a whole.Play an integral role - this is an opportunity that allows for you to grow your skills, while directly contributing to the business unit you are a part of.Deliver excellence - provide a personal, accurate, professional, and courteous service and resolution to our customers.What you’ll be working onProvides prompt and courteous problem resolution of enquiries from both internal and external sourcesProvides administrative support to specific members of the functional area to assist in the achievement of goals, effective execution of sales activity Achieves and maintains high quality & timely service excellence to support customer retention and divisional profitabilityEnsures the effective coordination and delivery of administrative, renewal, plan amendment and new business documentationEnsures the communication of information to relevant members of the organizational unit or within defined channelsAct as key contact with distribution partners and internal stakeholders Utilize knowledge of industry standards and internal processes to creatively provide solutions and timely resolution to complex issues that minimize escalation Represent Empire Life in finalist and employee meetingsEnsure relevant documentation is maintained to facilitate team collaboration and effectivenessIdentify and effectively communicate stakeholder concerns and act to resolve issues; escalate as requiredEnsure effective communication to internal and external stakeholders Provide administrative and service support to members of the functional area What we’re looking for you to have3+ years work experience in group insurance/financial services industry or account managementWorking knowledge of group products, contract provisions and administrative proceduresDemonstrated experience in a group sales and service environment Proficiency with word processing, spreadsheet, email, internet and database softwareGBA or working towards is an assetCompletion of a University degree in business administration or related disciplineWell developed verbal and written communication and customer service skillsAbility to investigate, analyze and present information clearly and logically to a variety of audiencesAbility to manage multiple prioritiesAttention to detail and accuracy Well developed organizational skillsWell developed decision making skillsAbility to work independently and as a team memberIf you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.Beyond the salaryFor regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:Competitive salaries with annual pay increasesAnnual bonus program, which recognizes both strong company performance and individual contributions, for non sales positionsCompetitive uncapped commission, for sales positionsA comprehensive employer-funded benefits package starting from day one of employment, that includes life insurance, disability, health and dental and a generous health accountFlexible work arrangements and an annual allotment of personal health days.Four weeks annual vacation from hire dateA defined contribution pension plan with generous employer matchingTop up programs for parental leave and compassionate leaveEmployer-sponsored wellness and recognition programsA cash employee referral programTo learn more about working at Empire Life, visit https://www.empire.ca/workatempire.Get to know usEmpire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact recruitment@empire.ca .