ITSM Process

1 week ago

toronto, Canada Quarry Consulting Full time

Title: ITSM Process & Product Architect Location: Remote, TO, BC, ABDuration: 6+ month contractKey Skills and Qualifications:Experience designing and developing IT Operations processes with enterprise grade solutions (with a minimum of 3 years within ServiceNow platform)Demonstrated experience with data governance and automation, including their application to complex hybrid cloud and on-premise solutionsExposure to automating process, customer interactions, Predictive or Agentic AI and/or machine learning in concept and in practiceExcellent verbal, written and presentation skills to varied levels of stakeholders and ability to distil difficult technical concepts into understandable designsProven ability to work in and influence multidisciplinary teams in a matrix management environmentFlexible work style, hours and telecommuting presence is required as this role interacts with our people globally on a regular basisPrior experience recommending product solutions that integrate holistically with ITSM and/or ITIL processes for effective operationsPreferred certifications: ServiceNow Master or Technical Architect, Certified Implementation Specialist, and/or ITIL certification preferred

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    1 week ago

    Toronto, ON, Canada Quarry Consulting Full time

    Title : ITSM Process & Product Architect Location : Remote, TO, BC, AB Duration : 6+ month contract Key Skills and Qualifications: Experience designing and developing IT Operations processes with enterprise grade solutions (with a minimum of 3 years within ServiceNow platform) Demonstrated experience with data governance and automation, including their...

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    1 week ago

    Toronto, On, Canada Quarry Consulting Full time

    Title : ITSM Process & Product Architect Location : Remote, TO, BC, AB Duration : 6+ month contract Key Skills and Qualifications: Experience designing and developing IT Operations processes with enterprise grade solutions (with a minimum of 3 years within ServiceNow platform) Demonstrated experience with data governance and automation, including their...

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    1 week ago

    Toronto, On, Canada Quarry Consulting Full time

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