Dayforce Manager of Partner Delivery Services

This role requires Dayforce implementation and /or project management expertise. Provides strategic leadership to optimize processes and drive excellence in integrating partner and industry solutions into clients' payroll and human resources operations. Your role involves steering multi-project programs to enhance the customer experience and amplify the value of our partners’ products. You will blend program and project management with exceptional communication skills to lead and develop a diverse, remote team effectively. Additionally, you will play a key role in supporting sales efforts by leveraging your expertise in Human Capital Management (HCM) products and services to drive revenue and client satisfaction. As a strategic leader at PayTech, you will play a pivotal role in shaping and executing our vision for client success and operational excellence.OBJECTIVES OF THIS ROLEEffectively lead and optimize organizational performance by developing Consultants; defining roles and development targets, executing talent development programs, proactively recruiting and contributing to retention strategies, and aligning delivery targets with measurable metrics, ensuring sustained growth and excellence across all operational areas.Maximize operational efficiency and profitability leveraging technology for capacity forecasting, standardize processes to increase delivery velocity, mitigate risks effectively, and drive project profitability through strategic management and optimization.Drive business growth and competitive advantage by expanding relationships with partners, customers, and prospects, proactively monitoring industry and market trends, and consistently delivering an elite customer experience.RESPONSIBILITIESTeam Leadership & Development: Lead the recruitment, development, and empowerment of a high-performing team of HCM Consultants. Design and implement strategic training programs, support career growth, and drive performance to align with organizational goals.Partner Leadership: Establish key relationships within PayTech partner organizations; focus on key Partner initiatives, alignment with PayTech strategy, and compliance to partner standards and metrics; support business development opportunities, delivery assurance reviews, and quarterly business meetings.Collaborative Partnership: Partner with PayTech Sales and Solutions Engineers to identify strategic opportunities, refine project scopes, confirm client requirements, and manage change orders effectively.Strategic Relationship Management: Cultivate a culture of critical thinking and conflict resolution. Lead by example to build and maintain trusted relationships with clients and internal teams, ensuring a collaborative and innovative environment.Program & Project Oversight: Provide strategic direction across program and multi-project lifecycles. Ensure successful client experiences by overseeing project execution, managing stakeholder expectations, and driving client satisfaction.Account Growth & Management: Identify and manage ‘Prestige’ client accounts to enhance lifetime value. Continuously gauge client and partner sentiment, maintain status awareness, close feedback loops, and identify new business opportunities and referrals.Cross-Departmental Collaboration: Work closely with other departments to craft and execute strategies aimed at improving customer satisfaction, optimizing service efficiency, and achieving broader business objectives.Corporate Strategy Alignment: Champion the adoption of corporate goals, productivity targets, and revenue objectives. Utilize data analytics and business acumen to drive efficiencies and support strategic decision-making.Continuous Improvement: Conduct regular analyses to recommend solutions for operational improvement. Develop comprehensive business plans, prepare strategic reports, and track key performance indicators (KPIs).Data Management & Compliance: Ensure effective data hygiene related to project schedules, productivity targets, and financial margins. Enforce compliance with corporate tools and processes to meet Pay Tech targets.Flexibility & Availability: Be prepared to work beyond standard hours and travel as necessary to fulfill job responsibilities.Additional Responsibilities: Undertake other duties assigned to support the organization's broader objectives.KEY SKILLS FOR SUCCESS IN THIS ROLE:Adaptability: Demonstrates a high level of flexibility in navigating shifting priorities and evolving project landscapes. Effectively manages multiple tasks and competing demands, ensuring that resources are allocated efficiently to meet organizational goals.Assertiveness: Exhibits a proactive approach and strategic mindset, leveraging robust leadership and relationship management abilities. Capable of driving team performance through effective motivation, decision-making, and conflict resolution.Communication: Possesses outstanding active listening and communication skills, adept at delivering clear and tailored messages to diverse audiences, including team members, stakeholders, and senior executives.Initiative: Driven and self-motivated, with a strong capability to independently explore new opportunities and identify additional resource needs to support organizational growth and efficiency.Composure: Maintains poise and clarity under pressure, utilizing logical problem-solving skills and self-awareness to navigate complex and high-stress situations effectively.Curiosity & Continuous Learning: Demonstrates a commitment to continuous learning and staying abreast of industry developments and compliance requirements. Engages in thorough root cause analysis and inquisitive problem-solving to drive innovation and improvement.MINIMUM QUALIFICATIONS:Experience & ExpertiseAt least five years in an HCM consultative leadership role, focusing on partner and client relations, and business development.Functional understanding of project management methodologyDemonstrated understanding of varied customer industries, business goals, technology needs, and experience with multiple HCM platforms.Ability to execute discipline across processes, understand business impacts, and recommend sound solutions.Demonstrated ability to support the development and growth of services practice, including resource forecasting, budgeting, and strategic staffing.Personal attributesDemonstrates reliability and credibility, inspiring confidence among peers.Employs a growth mindset, consistently pursuing incremental skills and alternate approaches.Remains calm under pressure, demonstrates exceptional emotional intelligence, and embraces challenging opportunities.Leads in adaptability, with the ability to adjust strategies when needed.Communication & Interpersonal SkillsExcellent communication and interpersonal skills, with the ability to build rapport and maintain positive relationships with employees, partners, clients, and peers.Proactive nature, excellent organizational skills, and attention to detail.Creativity & InnovationMust have a creative mindset, comfortable driving out-of-the-box or innovative solutions; a “change agent” that directs us and our clients to new opportunities and perspectivesTechnical ProficiencyProficiency in MS Office productsExpert functional knowledge of multiple payroll-related systems and their architecturesPREFERRED QUALIFICATIONS:Project ManagementProject Management Professional (PMP) certification or formal education is beneficialTechnical ProficiencyFamiliarity with Smartsheet, Salesforce, Certinia (FinancialForce), Services CPQ, and Contract Lifecycle Management (CLM) preferredNote: This position requires travel, including the ability to lift luggage weighing up to 50 pounds. When not traveling, this position must be able to remain in a stationary position at least 50% of the time.