Manager Payroll Tax Delivery

Posted Wednesday, December 17, 2025 at 5:00 AM | Expires Wednesday, February 18, 2026 at 4:59 AM Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand prom ise - Makes Work Life Better ™ - Reflects our co mmitment to employees, customers, partners and communities globally. About the opportunity As the Manager, Payroll Tax Delivery, you will lead a global team responsible for ensuring payroll tax accuracy and compliance for our customers. You will set strategic direction, enhance operational efficiency, and drive high customer satisfaction by ensuring taxes are audited, balanced, and reported correctly. This role requires a strong leadership mindset, the ability to collaborate cross-functionally, and a passion for both team development and process improvement. You will be responsible for: Building an engaged, high-performing team that delivers exceptional payroll tax services Ensuring compliance with federal, state, and local tax regulations for our customers Driving operational excellence by streamlining processes and leveraging data-driven insights Fostering customer success, ensuring high Net Promoter Scores (NPS) and creating “raving fans” of our services Collaborating with internal partners to enhance efficiencies and improve tax service delivery What you’ll get to do Lead and Inspire: Oversee a global team of payroll tax professionals, setting clear expectations and fostering a culture of collaboration, accountability, and excellence. Payroll Tax Compliance and Accuracy: Ensure all payroll tax audits and reporting processes meet regulatory standards and are completed accurately and on time. Strategic Direction: Align team objectives with broader business goals, optimizing workflows and proactively addressing risks. Customer Success and NPS Growth: Drive customer satisfaction through proactive communication, issue resolution, and service enhancements. Process Optimization: Leverage automation and technology to enhance efficiency and reduce errors. Cross-Functional Collaboration: Work closely with internal partners (e.g., Payroll, Compliance, Customer Success) to improve service delivery and resolve complex tax issues. Performance Monitoring and Continuous Improvement: Establish KPIs, dashboards, and quality control measures to drive continuous improvement. Team Development and Career Growth: Mentor and develop team members, providing training, feedback, and career growth opportunities. Skills and experience we value Education: Bachelor's degree in Accounting, Business, Finance, or a related field (or equivalent experience) Experience: Seven or more years of payroll tax experience, including multi-state tax audits and compliance Leadership: Three or more years of experience leading a team in a fast-paced, high-volume payroll tax environment Technical Expertise: Strong understanding of federal, state, and local payroll tax regulations, tax agencies, and jurisdictional compliance Customer Focus: Proven ability to deliver excellent customer service, drive high NPS, and build lasting client relationships Process and Project Management: Experience implementing efficiency improvements, automation, and technology-driven solutions Analytical and Problem-Solving Skills: Ability to analyze complex tax issues, provide strategic solutions, and drive resolution Collaboration and Communication: Strong ability to build relationships and influence cross-functional stakeholders What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: Dayforce actively monitors all job applications to ensure authenticity. Submissions determined to be fraudulent or misleading will be declined from the recruitment process #J-18808-Ljbffr