Energy Efficiency Support Professional
1 week ago
CLEAResult is leading the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and the planet. We strive to create a people-first culture built on trust, accountability, and transparency.
Salary Information
$19-$20 per hour (CAD), with a compensation range of $16.75 - $24.80 CAD. The targeted salary is based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, and certain degrees and certifications.
Job Overview
We are seeking a skilled Support Specialist I to assist in delivering our energy efficiency programs. As a key member of our team, you will handle customer inquiries via phone and email, document conversations, help customers navigate different energy efficiency programs, and recommend products or services. This role involves primarily remote work, with occasional onsite meetings.
Key Responsibilities
- Ensure a safe work environment
- Embody and uphold CLEAResult's Culture Code
- Address customer inquiries via multiple channels using scripts and knowledge to resolve issues
- Identify customer needs and offer tailored solutions
- Make outbound calls as needed to influence customer decisions
- Cross-promote products when appropriate
- Accurately document customer interactions in the database
- Consistently meet KPIs and performance goals
- Suggest and contribute to process improvements
- Adhere to SOPs and maintain professionalism in all work settings
Requirements
- Bilingual in English and Spanish
- 0-1 years of customer service experience
- Proficient in Microsoft Office
- Familiarity with contact center phone software is an asset
- Strong keyboard and data entry accuracy
- Excellent communication skills
- Strong organizational skills and attention to detail
- Resilient and adaptable to change
- Able to multitask and thrive in a fast-paced team environment
- Flexible with hours, including split shifts, evenings on a rotational basis
Benefits
You will enjoy:
- Medical, Dental, and Vision Insurance with company premium assistance
- Life, AD&D, and long-term disability coverage paid for by the company
- RRSP company match
- Paid vacation, sick, and personal time
- Paid company holidays
- Paid Volunteer Time
- Employee Referral Bonus Program
- Employee Recognition Program
- Employee Assistance Program
- Access to training opportunities to advance further in your career
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