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Retail Sales and Customer Service Team Lead

2 months ago

Windsor, Ontario, Canada Scotiabank Full time
About the Role

We are seeking a highly motivated and experienced Assistant Manager to lead and oversee the overall success of our Retail Sales and Customer Service teams in a Canadian Bank branch.

The ideal candidate will have a proven track record of leading and driving a customer-focused culture, building and strengthening existing and new customer relationships, and coaching their team to success.

Key Responsibilities:

  • Lead and manage a team of Retail Sales and Customer Service representatives to achieve business objectives and deliver exceptional customer experiences.
  • Develop and implement strategies to deepen client relationships and drive sales growth.
  • Coach and develop team members to improve their sales and customer service skills.
  • Collaborate with other branch teams to achieve business objectives and improve overall branch performance.

Requirements:

  • Minimum 2 years of experience in a leadership role in a retail banking environment.
  • Proven track record of leading and driving a customer-focused culture.
  • Experience in sales management and customer relationship building.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

What We Offer:

  • A comprehensive compensation package, including a competitive salary and benefits.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment that values diversity and inclusion.

Scotiabank is a leading bank in the Americas, committed to helping our customers, their families, and their communities achieve success through a broad range of advice, products, and services. We value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.