Current jobs related to Customer Success Manager - Vancouver, British Columbia - Absolute Software

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Go REcruitment Full time

    Customer Success ManagerWe are seeking an experienced Customer Success Manager to join our team at Go REcruitment. As a Customer Success Manager, you will be responsible for building meaningful relationships with our customers, partnering with our Implementation Consultants to ensure a seamless transition from our Implementation to Post Implementation...

  • Customer Success Manager

    2 months ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    2 months ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    {"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Remarcable Inc. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.Key ResponsibilitiesCustomer Onboarding: Guide new customers...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    {"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Remarcable Inc. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.Key ResponsibilitiesCustomer Onboarding: Guide new customers...

  • Customer Success Manager

    1 month ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success ManagerRemarcable Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth...

  • Customer Success Manager

    1 month ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success ManagerRemarcable Inc. is seeking a highly skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you will be responsible for ensuring our customers achieve maximum value from our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    Customer Success ManagerHighspot is seeking a seasoned Customer Success Manager to join our team. As a key member of our Customer Success organization, you will be responsible for driving customer adoption, retention, and growth.Key Responsibilities:Develop and execute customer success strategies to drive revenue growth and customer satisfaction.Build and...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success Manager Job DescriptionAt Remarcable Inc., we're looking for a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve maximum value from our platform. Your primary goal will be to onboard, retain, and grow customer accounts, directly impacting...

  • Customer Success Manager

    4 weeks ago

    Vancouver, British Columbia, Canada UnitedHealth Group Full time

    At UnitedHealth Group, we're committed to helping people live healthier lives and making the health system work better for everyone. As a Customer Success Manager, you'll play a critical role in driving value realization and return on investment for our customers. You'll be the primary advocate for each customer, guiding them along a path to success and...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success Manager Job DescriptionAt Remarcable Inc., we're seeking a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring our customers achieve maximum value from our platform. Your primary goal will be to onboard, retain, and grow customer accounts, directly impacting...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Highspot. As a key member of our organization, you will be responsible for leading our Customer Success team to deliver exceptional results and drive business growth.Key ResponsibilitiesDevelop and execute strategies to drive customer adoption and retention, ensuring...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success ManagerAt Remarcable Inc., we're seeking a skilled Customer Success Manager to join our team. As a key member of our customer-facing team, you'll play a pivotal role in ensuring our customers achieve maximum value from our platform. Your responsibilities will include onboarding, retaining, and growing customer accounts, directly impacting...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Success Manager to join our team at Highspot. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction and retention through proactive engagement, strategic planning, and exceptional leadership.Key ResponsibilitiesDevelop and execute...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Highspot. As a key member of our Customer Success organization, you will be responsible for driving customer satisfaction and retention through proactive engagement, strategic planning, and effective communication.Key ResponsibilitiesDevelop and execute customer...

  • Customer Success Manager

    3 weeks ago

    Vancouver, British Columbia, Canada Highspot Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Highspot. As a key member of our organization, you will be responsible for driving revenue growth and delivering exceptional customer experiences.Key ResponsibilitiesDevelop and maintain strong relationships with our customers to understand their needs and goals.Coach...

  • Customer Success Manager Canada

    3 weeks ago

    Vancouver, British Columbia, Canada Remarcable Inc. Full time

    Customer Success Manager Job DescriptionAt Remarcable Inc., we are seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will play a pivotal role in ensuring our customers achieve maximum value from our platform.Key Responsibilities:Customer Onboarding: Guide new customers through the onboarding process,...

  • Customer Success Manager

    1 month ago

    Vancouver, British Columbia, Canada Zen Educate Full time

    About Zen Educate:Zen Educate is a technology company that helps match schools with temporary teaching staff. Our mission is to change the world of education recruitment by leveraging the latest technology to help schools pay less and teachers earn more.Your Chance to Make a Difference:This is an exciting opportunity to join a high growth tech startup on the...

  • Customer Success Manager

    1 month ago

    Vancouver, British Columbia, Canada Zen Educate Full time

    About Zen Educate:Zen Educate is a technology company that helps match schools with temporary teaching staff. Our mission is to change the world of education recruitment by leveraging the latest technology to help schools pay less and teachers earn more.Your Chance to Make a Difference:This is an exciting opportunity to join a high growth tech startup on the...

Customer Success Manager

2 months ago

Vancouver, British Columbia, Canada Absolute Software Full time
About the Role

We are seeking an experienced Customer Success Manager to join our team at Absolute Software. As a key member of our Customer Experience team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.

Responsibilities
  • Develop and execute customer success plans to drive business outcomes and deliver ROI to our customers.
  • Build and maintain strong relationships with executive buyers, decision makers, and key stakeholders to drive incremental business value.
  • Conduct strategic workshops and engagements to increase use case adoption, maturity, and associated usage footprint.
  • Provide product teams with continuous customer feedback and stay current on new features and advancing technologies.
  • Focus on net dollar retention by identifying and mitigating risk on customer accounts and working with account teams and executives to mitigate risk of churn.
  • Uncover growth opportunities in your portfolio through expansions, upsells, and cross-sells to provide a rewarding customer experience.
  • Build relationships internally across Sales, Renewals, and Support teams to escalate customer needs and identify expansion and renewal opportunities.
  • Use data intelligence to identify risk events happening and proactively outreach to customers to resolve.
  • Become a technical subject matter expert of Absolute and contribute to building new processes and sharing best practices within the larger Customer Success team.
Requirements
  • 4+ years of Customer Success experience within a SaaS high-tech work environment working with enterprise customers.
  • Exceptional ability to communicate and foster positive business relationships.
  • Strong aptitude for technology with the ability to explain technical concepts and theories to technical users.
  • Team player, that strives to develop win-win situations for customers and colleagues.
  • Strong oral and written communication skills.
  • Ability to effectively lead and direct a virtual meeting with a diverse set of attendees.
  • Ability to take initiative, own processes, and work independently as required.
  • Experience with CRM tools such as Salesforce and Gainsight.
About Us

Absolute Software is a global cyber-security technology company based in Vancouver, BC that makes security work. We help organizations recover and resume normal operations in the face of security breaches. Our vision is to create a world where security and IT professionals always retain control over their devices and data.