Customer Success Manager

1 month ago

Vancouver, British Columbia, Canada Zen Educate Full time
About Zen Educate:

Zen Educate is a technology company that helps match schools with temporary teaching staff. Our mission is to change the world of education recruitment by leveraging the latest technology to help schools pay less and teachers earn more.

Your Chance to Make a Difference:
This is an exciting opportunity to join a high growth tech startup on the ground floor. As a key member of our team, you'll have the opportunity to contribute your own ideas to our ongoing success. We're passionate about learning and development, and aim to maximise both your personal and career growth.

What You'll Be Doing:
- Own the relationship with key schools, including retention and expansion
- Understand schools' needs and priorities and help them meet those needs
- Lead school leaders through successful recruitment processes using a consultative approach
- Work collaboratively with the sales, operations, and technology team to continuously improve efficiency in delivering value to schools

What We're Looking For:
- Someone passionate and motivated, who loves being a part of a close team
- A positive and solutions-focused approach
- Proven track record of providing great customer service
- Confident in handling objections, multitasking, and managing customers
- Growth mindset — dedicated to growing your skills as a professional
- Passion for companies that have a positive social impact and the education sector

What's in It for You:
- Work that you want to talk about
- Competitive salary
- Ownership in the company
- 15+ days PTO & 9 federal holidays
- Fun-loving, tight-knit team solving a problem that makes a difference
- Health Insurance (Dental and Vision)
- 401k

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