Funeral Services Coordinator

1 week ago

Burnaby, British Columbia, Canada SCI Full time
About the Role

We are seeking a compassionate and detail-oriented Funeral Services Assistant to join our team at Ocean View Funeral Home. As a key member of our operations team, you will play a vital role in supporting our funeral services and ensuring that our clients receive exceptional care.

Key Responsibilities
  • Prepare for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal items for client families.
  • Prepare documents related to services, cremations, and maintenance as directed by management.
  • Assist with respectful preparation of remains, including dressing and lifting deceased, or operating the crematory as permitted by law and in accordance with company regulations.
  • Perform office duties such as answering phones, operating the fax machine, computer, multiline phone system, debit card machine, typewriter, postage meter, and scale.
  • Run errands for floral delivery, picking up supplies, documents, and other tasks as needed.
  • Serve as an usher and may park cars or perform transportation requirements.
  • Drive Funeral Home vehicles for services and picking up families.
  • Ensure refreshments are available where allowed by law.
  • Assist with visitations, memorial, and funeral services, including visitation and chapel setup, dressing and casketing remains, delivering family items and flowers.
  • Prepare documents related to services, cremations, and maintenance.
  • Greet and receive client families and/or other persons entering the office for information and assistance.
  • Accommodate the needs of the family during a service and/or visitation.
  • May wash and clean Funeral Home vehicles and other client vehicles as required.
Requirements
  • Previous customer service and/or sales experience preferred.
  • Proficient with MS Office suite and databases preferred; ability and willingness to learn required.
  • Valid driver's license with an acceptable driving record required.
What We Offer

We offer a competitive hourly rate of $24-$26 per hour and a supportive work environment that values compassion, integrity, and teamwork.

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