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Customer Experience Associate

2 months ago

Petawawa, Canada Scotiabank Full time
About the Role

As a Customer Experience Associate at Scotiabank, you will be the face of our branches, providing exceptional service to our customers and helping them achieve their financial goals.

Our ideal candidate is a people-centric individual who can connect with customers in a relatable way, taking a proactive approach to discovering their needs and listening to understand what they are asking for.

  • Key Responsibilities:
  • Process day-to-day transactions
  • Nurture rich, long-standing relationships with customers
  • Contribute to the Branch's targets by identifying and fulfilling simple sales opportunities
  • Be a technology expert and share knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What We're Looking For:

  • Strong customer relationships and delivery of excellent customer service
  • Ability to uncover and solve customers' needs
  • Excellent communication skills to explain complicated concepts simply
  • Success in a target-based performance environment, as well as contribution to a team-oriented work environment
  • Eagerness to learn and determination to succeed

Requirements:

  • Proven customer service skills through work or community involvement
  • Ability to assist in a professional, friendly, and efficient manner
  • Flexibility to work a flexible schedule
  • Comfortable in simple sales situations
  • Strong technical skills and ability to promote digital and self-service banking options to customers

What's in it for You:

  • The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
  • A rewarding career path with diverse opportunities for professional development
  • Internal training to support career growth and enhance skills
  • An organization committed to making a difference in our communities – for you and our customers
  • Recognition and rewards for high-performance, with leadership support through meaningful development conversations that enable faster advancement and internal training
  • A competitive compensation and benefits package