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Customer Experience Specialist

2 months ago

Lower Sackville, Nova Scotia, Canada Scotiabank Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Senior Customer Experience Associate.

Key Responsibilities
  • Build and maintain strong relationships with customers to deliver exceptional service and support.
  • Identify and address customer needs through proactive communication and problem-solving.
  • Effectively communicate complex information in a clear and concise manner.
  • Meet and exceed performance targets in a fast-paced environment.
  • Contribute to a collaborative team environment and demonstrate a willingness to learn and grow.
Requirements
  • Strong customer service skills and a passion for delivering exceptional experiences.
  • Ability to work in a flexible schedule and adapt to changing priorities.
  • Experience in sales, marketing, and financial services is an asset.
  • Strong technical skills and ability to promote digital banking options.
What We Offer
  • A rewarding career path with opportunities for growth and development.
  • A collaborative and innovative work environment.
  • A competitive compensation and benefits package.
  • Recognition and rewards for high performance.