Performance Improvement Specialist

4 days ago


Thornhill, Ontario, Canada Partners in Credit Inc Full time
Job Overview:
Partners in Credit Inc is seeking a skilled Call Quality Analyst to join our team. The ideal candidate will possess excellent written and verbal communication skills, with the ability to develop comprehensive reports. Familiarity with Word and Excel is also essential.

Key Responsibilities:
* Conduct internal procedures and scenarios for call quality audits
* Process reviews and inform the operations team of findings
* Communicate quantitative and qualitative findings from test results to the operations team
* Monitor efforts to resolve product issues and track progress
* Ensure that the service satisfies client requirements and meet or exceed expectations
* Identify areas for improvement to enhance service efficiency
* Develop new data collection and analysis processes

Benefits and Perks:
* Participation in company events
* Access to on-site parking
* Comprehensive dental care
* Vision care benefits

Salary Information:
Full-time employees at Partners in Credit Inc are compensated at a rate of $18.50 per hour. This translates to an estimated annual salary of approximately $38,124 based on 37.5 working hours per week. Our benefits package includes access to company events, on-site parking, dental care, and vision care benefits.

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