Customer Care Claims Specialist
6 days ago
**About Us**:
CAA Club Group is seeking to hire a Customer Care Claims Specialist to join our Insurance team.
**Who we are**:
Get ready to drive your career forward. Life at CAA Club Group is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.
We are caring. We are leaders. We are innovators. We are collaborative.
We work hard and play hard. We're about doing what's right and feeling good about it.
**Position Details**:
**What You Will Do**
- Responsible for investigating and responding to escalated customer concerns and complaints in an effective and timely manner
- Liaise with Ombudsman’s office to resolve any customer concerns pertaining to Claims handling and settlement
- Act as a primary contact for various distribution channels i.e. Broker, Direct, Clubs, Regional Insurance Agents to resolve any claims issues and claim handling concerns
- Track customer complaint, NPS stats and gaps in coverage and product
- Provide reporting and trending about the customer experience and cancellation sources to the leadership team
- Identify opportunities and make recommendations for process improvements to improve the member experience, within the local store, retail channel and insurance organization
- Complete new claim intake process through telephone contact/written contact with Members by entering full claim details into the claim operating system.
- Confirm coverage with the Member by comparing insurance contact details with the loss details
**Who You Are**
- Post-secondary education completed and equivalent work experience in a related field
- 3 - 5 years of relevant experience
- Insurance Claims experience is required
- CIP designation is preferred
- Excellent customer service experience
- Must have excellent verbal and written communication skills
- Strong working knowledge of Microsoft Office Suite
- Ability to work in cross functional teams
- High level of attention to detail
- Strong problem solving and analytical skills
**What’s In It For You**
- Competitive salary
- Annual bonuses and merit increases
- 3 weeks’ vacation
- Flexible benefit plan
- Defined Contribution Pension
- Complimentary CAA Membership
**Our Commitment**:
- We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CAA CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs._
-
Customer Care Claims Specialist
7 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Customer Care Claims Specialist
2 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Customer Care Specialist
7 days ago
Thornhill, Canada RoyFoss Thornhill Full time**Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...
-
Customer Care Specialist
7 months ago
Thornhill, Canada RoyFoss Thornhill Full time**Customer Care Specialist** The Roy Foss Motors Dealership is growing! We are looking for mature, customer-centric, enthusiastic **Customer Care Specialists** to help maintain and grow our service business. **Responsibilities and Duties** Supporting 2 dealerships, this position is responsible for: - Focusing on Customer Retention and Business...
-
Claims Assistant
6 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Damage Claims Specialist
1 month ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our team is seeking a highly motivated and career minded individual to join our team as a Damage Claims Specialist. **Who we are**: As Canada's largest automobile association, we are passionate about keeping our Members safe whether they are on the road, at home, or travelling abroad. Meeting the diverse needs of our two-million Members...
-
Claims
3 months ago
Thornhill, Canada Walmart Canada Full time**Position Summary... **:To obtain proper credit from all Vendor Partners and control Inventory through proper merchandise handling procedures according to company guidelines while providing exceptional customer service to vendor partners, associates, as well as with customers while on the sales floor. **What you'll do...**: 1. Assists in Shrink prevention...
-
Customer Service Specialist
7 days ago
Thornhill, Canada Enhanced Care Clinic | Gotodoctor.ca Full timeWe are looking for a Customer Service Specialist to assist the team in onboarding new customers, improving the customer experience and helping the sales team with daily tasks. **Location**: Remote (90%) and Thornhill (10%) **Responsibilities** - Ensures full customer satisfaction and maintains a friendly, helpful demeanor - Engage new customers and...
-
Unit Manager
3 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Director - Claims
7 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Unit Manager
7 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Claims
3 months ago
Thornhill, Canada Walmart Canada Full time**Résumé des fonctions... **:Obtenir le crédit approprié de tous les fournisseurs partenaires et contrôler les stocks en suivant les procédures de traitement des marchandises appropriées, conformément aux lignes directrices de la Compagnie, tout en offrant un service à la clientèle exceptionnel aux partenaires fournisseurs, aux associés et aux...
-
Auto Pd Claims Adjuster
6 days ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Ab Claims Coordinator
6 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Intermediate Claims Adjuster, Bodily Injury
3 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Ab Claims Adjuster
6 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....
-
Travel Medical Claims Coordinator
4 days ago
Thornhill, Canada CAA Club Group Full time**About Us**: At Orion Travel Insurance, we are passionate about helping our customers travel with confidence in the event that they require medical assistance. We require high performing, forward thinking, and innovative people who work collaboratively to keep propelling our business forward. **Who we are**: As Canada's largest automobile association, we...
-
Claims Investigator Siu
7 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: As Canada's largest automobile...
-
Customer Success Specialist
7 months ago
Thornhill, Canada Galderma Full timeWith a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable...
-
Unit Manager
7 months ago
Thornhill, Canada CAA Club Group Full time**About Us**: Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer. **Who we are**: Get ready to drive your career forward....