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Chief Operating Officer
2 months ago
We are seeking a highly experienced and strategic leader to join our executive leadership team as the Vice President & Chief Operating Officer. This key role will provide operational leadership to our customer service delivery functions, building strategic relationships with our brokers and associations, and driving the transformation of our operations through Project NOVA.
Key Responsibilities- Provide strategic direction for the division, ensuring alignment with the corporate vision, direction, goals, and objectives.
- Oversee service delivery and demand management, including cross-channel demand and service offering planning.
- Ensure the delivery of all customer service operations through service centres across the province.
- Manage all delivery aspects of insurance and licensing operations, including vehicle registration, driver licensing, and driver records.
- Oversee contact centre management operations and business development, promoting initiatives that demonstrate and leverage contact centre services corporately.
- Ensure the development and enforcement of fair and consistent policies, practices, standards, and procedures for delivery of all service operations.
- Bachelor's degree in commerce, business administration, or related field.
- Fifteen or more years of senior leadership experience in service and operations management, project management, and business improvement and innovation in a complex environment.
- Senior experience in the insurance or financial services industry would be an asset.
- Master of Business Administration (MBA)
- Knowledge of corporate governance issues as well as an understanding of emerging trends and issues in particular as they affect Crown corporations.
- Strong organizational skills along with the ability to plan and manage multiple complex projects and tasks simultaneously.
- Proven ability to adapt to, and effectively lead/sponsor, business transformation efforts.
The official language of this job posting is English.