Customer Experience Manager

3 weeks ago

Cornwall, Canada Indigo Full time

About Indigo

Indigo is a Canadian retail company that specializes in books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.

Job Description

We are seeking a Customer Experience Leader to join our team at Indigo. As a Customer Experience Leader, you will be responsible for leading and executing work that contributes to the store's operations and customer experience. You will work collaboratively with the store leadership team to inspire a customer-centric culture and bring to life Indigo's mission.

Key Responsibilities

  • Lead and execute work that contributes to the store's operations and customer experience
  • Work collaboratively with the store leadership team to inspire a customer-centric culture
  • Be responsible for the opening and closing of the store, daily store operations, customer experience, maintaining visual standards, and achieving or exceeding sales plans
  • Ensure the team is well-informed about the products that Indigo carries, promotions, and programs
  • Support the planning, prioritization, and execution of the work you and the team are doing
  • Be responsible for the facilities, maintenance, health and safety, and loss prevention of the store on the shift you are leading
  • Live and inspire Indigo's High Performance Characteristics and lead a Story Telling culture
  • Practice and role model Feedback and Coaching - The Indigo Way
  • Participate in talent calibration and contribute to talent management and acquisition activities to support Indigo's goal to build strong teams and attract and develop the best talent
  • Contribute to the development of CER talent
  • Cultivate an environment of trust where the opinions, voices, and well-being of employees are valued, enabling people to bring their best selves to work
  • Embrace and role model change
  • Foster an environment where everyone knows their health and safety is a top priority and where everyone actively participates in ensuring the health and safety of each other and our customers

Qualifications

We are looking for a candidate with 1-2 years of experience in a customer service, merchandising, or operations role. You should have a demonstrated commitment to creating an exceptional employee and customer experience. Experience leading others, performance orientation, and the ability to exercise good business acumen and systemic thinking are also essential.

What We Offer

Indigo offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment and encourage applications from qualified candidates from all backgrounds.

  • Hotel Operations Manager

    2 weeks ago

    Cornwall, Canada Manager] Full time

    Job Title: Housekeeping ManagerLocation: Super 8 by Wyndham CornwallJob Type: Full-TimeJob Summary: The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring that the hotel's cleanliness and maintenance standards are met. This role involves managing a team of housekeeping staff, coordinating cleaning...

  • Hotel Housekeeping Manager

    2 weeks ago

    Cornwall, Canada Manager] Full time

    Job Title: Housekeeping ManagerLocation: Super 8 by Wyndham CornwallJob Type: Full-Time Job Summary: The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring that the hotel’s cleanliness and maintenance standards are met. This role involves managing a team of housekeeping staff, coordinating...

  • Hotel Housekeeping Manager

    5 days ago

    Cornwall, Canada Manager Full time

    Job Title: Housekeeping ManagerLocation: Super 8 by Wyndham CornwallJob Type: Full-TimeJob Summary: The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring that the hotel's cleanliness and maintenance standards are met. This role involves managing a team of housekeeping staff, coordinating tasks,...

  • Hotel Housekeeping Director

    2 weeks ago

    Cornwall, Canada Manager] Full time

    Job Title: Housekeeping ManagerLocation: Super 8 by Wyndham CornwallJob Type: Full-TimeJob Summary:The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring that the hotel's cleanliness and maintenance standards are met. This role involves managing a team of housekeeping staff, coordinating tasks,...

  • Hotel Operations Director

    1 week ago

    Cornwall, Canada Manager] Full time

    Job Title: Housekeeping ManagerLocation: Super 8 by Wyndham CornwallJob Type: Full-TimeJob Summary: The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department, ensuring that the hotel's cleanliness and maintenance standards are met.Key Responsibilities:* Oversee the daily operations of the housekeeping...

  • Customer Experience Manager

    4 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a Canadian retail company that specializes in books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Experience Leader is a key member of the Store Leadership Team, responsible for leading and executing work that contributes to the Store's...

  • Customer Experience Manager

    4 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Experience Leader is a key member of our store leadership team, responsible for leading and executing work that contributes to the store's operations and...

  • Customer Experience Manager

    4 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a Canadian retail company that specializes in books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Experience Leader is a key member of the Store Leadership Team, responsible for leading and executing work that contributes to the Store's...

  • Customer Experience Manager

    3 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Experience Leader is a key member of the Store Leadership Team, responsible for leading and executing work that contributes to the Store's operations and...

  • Customer Experience Manager

    4 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Experience Leader is a key member of our store leadership team, responsible for leading and executing work that contributes to the store's operations and...

  • Customer Experience Manager

    3 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionThe Customer Experience Leader is a key member of the Store Leadership Team, responsible for leading and executing work that contributes to the Store's operations and...

  • Customer Experience Manager

    3 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionWe are seeking a Customer Experience Leader to join our team at Indigo. As a key member of our Store Leadership Team, you will be responsible for leading and executing work...

  • Customer Experience Manager

    3 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionWe are seeking a Customer Experience Leader to join our team at Indigo. As a key member of our Store Leadership Team, you will be responsible for leading and executing work...

  • Customer Experience Associate

    4 months ago

    Cornwall, Canada TD Bank Full time

    **Work Location**: Cornwall, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **Perform a broad range of customer service transactions, may provide information and/or advice on services, products, and/or solutions to existing or prospective TD customers.** **This role is required to understand customer...

  • Full Time Customer Experience Manager

    6 months ago

    Cornwall, Canada Michaels of Canada, ULC. Full time

    Store - CORNWALL, ON Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standard Operating...

  • Customer Experience Leader

    1 week ago

    Cornwall, Canada Indigo Full time

    About the RoleThe Customer Experience Leader is a key member of the Store Leadership Team, responsible for leading and executing work that contributes to the Store's operations and customer experience. This role supports the achievement of strategic priorities that are cascaded from the Retail Strategic Initiatives to the Store and Functional level.Key...

  • Customer Experience Leader

    4 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionWe are seeking a Customer Experience Leader to join our team. As a Customer Experience Leader, you will be responsible for leading and executing work that contributes to the...

  • Customer Experience Leader

    3 weeks ago

    Cornwall, Canada Indigo Full time

    About IndigoIndigo is a leading Canadian retailer of books, gifts, and home decor. We are committed to creating a unique and engaging shopping experience for our customers.Job DescriptionWe are seeking a Customer Experience Leader to join our team. As a Customer Experience Leader, you will be responsible for leading and executing work that contributes to the...

  • Customer Experience Associate-2

    5 months ago

    Cornwall, Canada TD Bank Full time

    **Work Location**: Cornwall, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Experience Specialist

    2 weeks ago

    Cornwall, Ontario, Canada beBee Professionals Full time $30,000 - $45,000

    beBee Professionals is seeking a dedicated Customer Service Representative to join our team in Cornwall. In this role, you will be responsible for providing top-notch service to our customers, addressing their inquiries, and resolving any issues that may arise.Key Responsibilities:Handle customer inquiries via phone, email, and chat.Provide information about...