Insurance Professional

1 month ago


Vancouver, British Columbia, Canada Western Coast Insurance Services Full time

Insurance Advisor Role

At Western Coast Insurance Services, we are seeking a skilled Insurance Advisor to join our team. As an Insurance Advisor, you will be responsible for providing exceptional customer service and ensuring that our customers receive the right insurance solution for their needs.

Key Responsibilities

  • Manage incoming call queues and maintain low wait times
  • Answer customer inquiries and strive for one-touch resolution
  • Optimize sales opportunities in each call, prioritizing customers' needs
  • Access information from online databases to complete customer transactions
  • Make outbound calls for customer policy renewals and account reviews
  • Adapt your sales strategy based on the nature of the call and customers' priorities

Requirements

  • Level 1 General Insurance License (we will train and support if unlicensed)
  • Passionate about customer service
  • 2-3 years in a sales or customer service role
  • Excellent phone etiquette
  • Professional experience building rapport with customers

Preferred Qualifications

  • Call center experience
  • Level 1 General Insurance License preferred
  • Previous insurance experience preferred
  • Adept in retrieving customer data efficiently
  • Recent post-secondary or vocational training

What We Offer

  • Remote work opportunities
  • Full-time position with 37.5 hours/week
  • Salary range: $45,000 - $67,000


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