Account Transfer Operations Manager
1 week ago
We are seeking an experienced Account Transfer Operations Manager to join our team at Fidelity International. As a key member of our operations department, you will be responsible for managing a functional team of employees and ensuring the day-to-day operations of the Accounts Transfers team run smoothly.
Key Responsibilities:
- Daily review of department operations to ensure processing volumes across all available queues and Service Level Opportunities (SLO) are met.
- Oversee and assess the daily workload of the respective operations team to ensure accepted policies and procedures are adhered to.
- Provide functional area expertise, oversight, problem resolution, training, analysis, and reporting as required.
- Work closely with the Account Transfer Manager on special planning and departmental projects.
- Oversee business practices in Account Transfers and improve them when necessary.
- Develop and maintain supervisory procedures that strengthen regulatory and risk controls for assigned team.
- Participate in internal and external audit engagements.
- Identify issues and risks, resolve where possible, or escalate appropriately.
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