Account Transfer Operations Manager

1 week ago


Ottawa, Ontario, Canada Fidelity International Full time
About the Role

We are seeking an experienced Account Transfer Operations Manager to join our team at Fidelity International. As a key member of our operations department, you will be responsible for managing a functional team of employees and ensuring the day-to-day operations of the Accounts Transfers team run smoothly.

Key Responsibilities:

  • Daily review of department operations to ensure processing volumes across all available queues and Service Level Opportunities (SLO) are met.
  • Oversee and assess the daily workload of the respective operations team to ensure accepted policies and procedures are adhered to.
  • Provide functional area expertise, oversight, problem resolution, training, analysis, and reporting as required.
  • Work closely with the Account Transfer Manager on special planning and departmental projects.
  • Oversee business practices in Account Transfers and improve them when necessary.
  • Develop and maintain supervisory procedures that strengthen regulatory and risk controls for assigned team.
  • Participate in internal and external audit engagements.
  • Identify issues and risks, resolve where possible, or escalate appropriately.


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