Front End Operations Manager

4 weeks ago


Okotoks, Canada LUX SPA & NAILS Full time
Job Summary

LUX SPA & NAILS is seeking a highly skilled and experienced Front End Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the front-end operations of our business, ensuring seamless customer experiences, and driving sales growth.

Key Responsibilities
  • Authorize Payments: Verify and approve payment requests to ensure accurate and timely processing.
  • Merchandise Management: Oversee the ordering and return of merchandise, ensuring optimal inventory levels and minimizing losses.
  • Work Scheduling: Establish and manage work schedules to meet business needs, ensuring adequate staffing and minimizing overtime.
  • Reporting and Analysis: Prepare and analyze sales reports, identifying trends and areas for improvement to inform business decisions.
  • Customer Service: Resolve customer complaints and issues in a timely and professional manner, ensuring high levels of customer satisfaction.
  • Inventory Management: Organize and maintain inventory levels, ensuring accurate tracking and minimizing stockouts.
  • Team Supervision: Supervise and coordinate the activities of front-end staff, providing guidance and support to ensure excellent customer service.
Requirements
  • Education: Secondary (high) school graduation certificate.
  • Experience: 2 years to less than 3 years of experience in a front-end supervisory role.
  • Language: English.
  • Work Hours: 30 to 40 hours per week.


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