Senior Claims Adjuster
3 weeks ago
Definity is seeking a highly skilled and experienced Senior CAT Licensed Claims Representative to join our team. As a key member of our claims team, you will be responsible for adjusting files to ensure investigation, evaluation, and settlement of moderate to complex first-party Personal and Commercial claims.
Key Responsibilities:- Deploy approved loss cost control programs and technology to investigate, negotiate, and settle claims as assigned.
- Develop and record information pertaining to the claim and/or coverage, documenting notes in the appropriate system(s) and driving the claim towards final disposition.
- Respond to written and telephone inquiries and new claim assignments promptly as per guidelines.
- Review and interpret policy wordings, acts, regulations, legislation, and contracts to assess impact on coverage.
- Identify and process all salvage, retain and direct appropriate vendors & experts within corporate guidelines.
- Provide oversight and quality assurance on outsourced quantification assignments.
- Subject matter expert on building code and by-law issues as they relate to loss cost quantifications.
- University degree or a college diploma (specified field) or the CIP designation and a minimum of 2 years as a loss adjuster or appraiser.
- AMF License.
- Demonstrated ability to complete scopes of repair for up to moderately complex losses.
- Understanding of Provincial and National Building Codes along with a solid understanding of residential and commercial construction terminology, techniques, and best practices.
- Experience with estimating software platforms including Xactware.
- Experience with and ability to read and understand blueprints and CADD drawings.
- Proficient in MS Word and Excel.
- Strong verbal and written communication skills and ability to work autonomously.
- Professional, friendly, courteous in all interactions, flexible, and ability to remain calm while under pressure.
- Ability to travel to sites across Canada with little notice.
- Hybrid work schedule for most roles.
- Company share ownership program.
- Pension and savings programs, with company-matched RRSP contributions.
- Paid volunteer days and company matching on charitable donations.
- Educational resources, tuition assistance, and paid time off to study for exams.
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents.
- Wellness and recognition programs.
- Discounts on products and services.
Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting us.
This role requires successful clearance of background checks (including criminal checks and leadership references).
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