Technical Software Lead
1 week ago
As a Technical Software Lead at Scotiabank, you will be responsible for developing and supporting contact center applications and related technologies.
The primary purpose of this role is to drive the development of cloud-based Voice Biometrics solutions and Genesys cloud applications. You will also be responsible for developing CTI applications in a contact center environment with Avaya and Genesys components, as well as providing support for Genesys Chat and Email on-prem and cloud solutions, Verint applications, and custom solutions.
You will deliver functional enterprise solution components on time and budget through project implementations and application integration. Additionally, you will create technical and user documentation of solutions, develop custom programming solutions, scripting, application configuration, and integration with cloud and on-prem solutions through APIs.
Key responsibilities include:
- Developing and supporting multiple applications, including cloud-based Voice Biometrics solutions and Genesys cloud applications
- Developing CTI applications in a contact center environment with Avaya and Genesys components
- Providing support for Genesys Chat and Email on-prem and cloud solutions, Verint applications, and custom solutions
- Delivering functional enterprise solution components on time and budget through project implementations and application integration
- Creating technical and user documentation of solutions
This role requires strong technical skills and experience in Java, Python development in an enterprise environment, as well as technical experience with or supporting contact center environments. Additionally, experience with cloud integrations, Voice Biometrics applications, API development, and TSAPI/JTAPI is highly desirable.
A competitive salary is offered: $120,000 - $180,000 per year, depending on experience. The working location condition is hybrid, and the location is Toronto, Canada.
Scotiabank is committed to diversity, equity, inclusion, and allyship. We strive to create an inclusive culture where every employee is empowered to reach their fullest potential, respected for who they are, and are embraced through bias-free practices and inclusive values.
We offer opportunities for community engagement and belonging, upskilling through online courses, cross-functional development opportunities, and tuition assistance. Our benefits package includes a competitive rewards program, flexible vacation, personal, sick days, and benefits that start on day one.
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