Store Experience and Services Manager

1 month ago


Vaughan, Ontario, Canada Sephora Full time
Job Title: Store Experience and Services Manager

At Sephora Canada, we're passionate about creating an exceptional customer experience. As a Store Experience and Services Manager, you'll play a key role in delivering outstanding service and driving sales growth.

Key Responsibilities:
  • Develop and implement training programs for Beauty Advisors to enhance their skills and knowledge.
  • Lead the client experience team and ensure timely responses to client feedback.
  • Collaborate with Talent & Business Operations leaders to source and select top talent for store roles.
  • Drive store goals and objectives, ensuring Beauty Advisors are aligned with company initiatives.
  • Model Sephora's values and behaviors, demonstrating a passion for client service, innovation, and teamwork.
Requirements:
  • 2-4 years of experience in a similar role at a high-volume store or equivalent internal experience.
  • Exceptional leadership and influential skills.
  • Proven ability to lead and build high-performing teams.
  • Flexible availability to work during peak retail hours.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.
  • Discounts on Sephora products and services.

Sephora Canada is an equal opportunities employer, committed to diversity and inclusion. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer experiences.



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